Register of unhappy Polo purchasers awaiting delivery...

[GraveDilute]

Hi guys, first post on here after lurking a while.
I pulled the trigger and ordered a Red 5dr Polo Gti yesterday. I wanted a comfort pack but wasn't willing to wait 7 months (min) for delivery so I compromised and figured that I can live without the small conveniences offered.

I should be getting my car late February.
Good luck to everyone waiting and I look forward to being able to contribute to the community.

[gavs]

Ok, I've been speaking to my dealership almost every day this week and the sales manager has been able to finally get onto the area manager.

As far as the area manager is concerned, there is a production allocation list for dealerships due end January/early February which will give us an idea of what models and which individual cars will be able to be built for the July, August and September arrivals for the allocated number of cars for Australia.

Fingers crossed for July! BUT, this includes ALL VW MODELS over this period and all model varients of those models, so this can range from Passat CC to Polo Trendline etc.

[GTI JOE]

Will wonders ever cease, thanks for the info gav.
On another miraculous event, I received a reply from the CEO of VW, although he has passed it onto his underlings. This is there reply:

Thank you for your correspondence addressed to our Chairman, Prof. Dr. Martin Winterkorn, who has asked us as the responsible department of Customer Care to respond on his behalf.

We sincerely regret your dissatisfaction caused by the waiting time for the delivery of your Volkswagen Polo GTI.

In order to enable us to assess the production status and respectively delivery time of your vehicle, we have to check the six-digit commission or order number which is specified on your contract of purchase. For this reason we kindly ask you to provide us with a copy via e-mail of your sales contract.

We look forward to hearing from you soon.

Yours sincerely,
i.V. Michelina Lauriola Maenza Marcos Vieira

Volkswagen AG
38436 Wolfsburg
Tel +49 (0) 1805 865579*
Fax +49 (0) 1805 329865*
Mail to kundenbetreuung@volkswagen.de
Homepage Volkswagen Deutschland

To which I replied and forwarded to the General Manager VGA Anka Koeckler:


Thank you for your response Michelina,

The main problem that I am encountering, as are many other people with regard to their orders of POLO GTIs, is that we have not been given any commission numbers or order numbers by Volkswagen Australia. They are insisting that they cannot process their orders until head office in Germany allows them to submit these orders. So, basically, Volkswagen Australia is unable to give production or delivery times for our Polo GTIs, they even suggest that the delay may be upto 10 months which is totally unsatisfactory, ridiculous and frustrating.

The details I can give you with regard to my vehicle is that I placed my order through my dealership called Hutchinson Motors in mid December 2010. The dealership is located in Mildura, Victoria, Australia. It was for a Polo GTI, Candy White, Three Door, Xenon Light Pack, Comfort Pack, Audio Pack. Volkswagen Australia have my order and it is confirmed on their database, however, they cannot process this order until they get the permission from head office Germany, therefore, no commission number or order number.

I beleive that the supply situation in Australia is pretty grim and this must be addressed immediately. I would like to know from you when my car will be produced and delivered. If the delay is going to be another 10 months as Volkswagen Australia seem to be indicating, then you may have lost a customer.

Well, lets see where this takes us...."to infinity and beyond"....well maybe just a July delivery would be nice

[pologti18t]

Hi guys, first post on here after lurking a while.
I pulled the trigger and ordered a Red 5dr Polo Gti yesterday. I wanted a comfort pack but wasn't willing to wait 7 months (min) for delivery so I compromised and figured that I can live without the small conveniences offered.
.

I dont think you will miss the comfort pack... and personsally I think the satin finish knobs of the standard climatic a/c look classier than the LCD readout of the climatronic A/C. That said, the auto dimming mirror would be nice to have.

[Ralfi]

Hi guys, first post on here after lurking a while.
I pulled the trigger and ordered a Red 5dr Polo Gti yesterday. I wanted a comfort pack but wasn't willing to wait 7 months (min) for delivery so I compromised and figured that I can live without the small conveniences offered.

I should be getting my car late February.
Good luck to everyone waiting and I look forward to being able to contribute to the community.

Welcome.


Hope your dealer delivers on time! Good luck!

[JaneAusten]

GTI Joe, you are a legend.

[gavs]

GTI Joe, just think, if you hadn't of cacelled your order at Bayford, we might not have gotten down this track and gotten to where we currently are!!

Wonder if I too will get a reply from them....

[Frostee]

I shot them a note last night with all my order details and all my disappointment that I was never given any inkling of there being supply issues at the time of ordering and ordered on the understanding that ETA would be sometime around April. I couldn't resist mentioning our Consumer laws around Misleading and Deceptive Conduct. Probbably a long bow to pull but I figured what have I go to lose, because this whole representation regarding the release of the car and ordering discussions etc has mislead me.

I'll let you know if I hear back

Misleading & deceptive conduct

[themmc]

All interesting. I have the 6 digit number from the dealer, but still no build date for the car. Although the dealer has indicated wk9 of this year (which starts Feb 21st I guess) is when it's likely as they (the dealer) have a build slot then. At least the dealer has been regularly emailing me and telling me when the next update will be.

[GTI JOE]

All interesting. I have the 6 digit number from the dealer, but still no build date for the car. Although the dealer has indicated wk9 of this year (which starts Feb 21st I guess) is when it's likely as they (the dealer) have a build slot then. At least the dealer has been regularly emailing me and telling me when the next update will be.

The main problem is with the GTIs, other Polos seem to be getting through.....fascinating captain