Polo TSI 2010 problems - snapped timing belt

**brad** · 01-11-2014, 08:37 AM

Originally Posted by bushman

Does moderator or anyone know if this was a mandatory change by dealer during warranty period, as most of these will be out of warranty now ? Because I know mine was not replaced, although not showing any symptoms but for tiny rattle

It's not a mandatory change. You've got to have the noise. It's usually most prominent when the oil is cold. VW rarely carry out pre-emptive fixes.

kar2390 - isn't that the TSB in post 4?

**kar2390** · 01-11-2014, 03:33 PM

Originally Posted by brad

It's not a mandatory change. You've got to have the noise. It's usually most prominent when the oil is cold. VW rarely carry out pre-emptive fixes.

kar2390 - isn't that the TSB in post 4?

Oops my bad, I tried opening it but for some reason the image wasn't very clear. It was fine after I saved the image to the device.

So just wondering if a VW dealer would know the type of chain tensioner my car has installed at the moment. Also does anyone have an idea what this would cost.

**Snail Style** · 02-11-2014, 08:18 AM

Vw can tell by the engine code if it falls into the range. You would be looking at between 4-8 hours labour to get it done.

**Pokie** · 02-11-2014, 08:35 AM

Bring it to Burwins we will fix it

**kar2390** · 02-11-2014, 09:51 AM

Originally Posted by Snail Style

Vw can tell by the engine code if it falls into the range. You would be looking at between 4-8 hours labour to get it done.

Thanks for the info Snail Style

Originally Posted by Pokie

Bring it to Burwins we will fix it

Cheers Pokie thanks for the offer, do you get a lot of 2010 models coming in to get them done

**brad** · 02-11-2014, 10:12 AM

Originally Posted by kar2390

So just wondering if a VW dealer would know the type of chain tensioner my car has installed at the moment. Also does anyone have an idea what this would cost.

Between $900-$1200 if the EA888 fix is an indication.

You really want to push to get this done under good will. Take a copy of the TSB. It will cost you about $150 to get a diagnosis done (refundable if they find a fault).

If they say it's normal, escalate it to VW Customer Care. If that is a dead ed then make sure you have something in writing that says you were concerned about an engine rattle from the LHS at start up & that VW couldn't identify a fault. It might give you some ammunition if it fails later.

If you come across as being persistant they might do it just to get you out of their hair.

**kar2390** · 03-11-2014, 05:41 PM

Originally Posted by brad

Between $900-$1200 if the EA888 fix is an indication.

You really want to push to get this done under good will. Take a copy of the TSB. It will cost you about $150 to get a diagnosis done (refundable if they find a fault).

If they say it's normal, escalate it to VW Customer Care. If that is a dead ed then make sure you have something in writing that says you were concerned about an engine rattle from the LHS at start up & that VW couldn't identify a fault. It might give you some ammunition if it fails later.

If you come across as being persistant they might do it just to get you out of their hair.

Ok cool thanks for the info Brad, I've taken a few videos of the car on start up. I can only ask I guess if they can repair it under good will. Checked the engine number according to the TSB and mine falls before the production of the optimised timing chain.

**kar2390** · 07-11-2014, 03:55 PM

Hello again, I had the diagnosis done today and results came out that I require a new timing chain and tensioner, I also had them check the shuddering and was told I need a new set of clutch packs as well. They've sent a claim through to VAG requesting good will, so I should hear back mid next week. I was charged the diagnosis fee though which probably makes sense considering I haven't got warranty.