Reply With QuoteCheers mate! This is great to know.Originally Posted by Zakarados
Volkswagen Fan
I be asking for a consumption test in writing.
Whats the magic number for rebuilds?
What if they decide not to rebuild and you drive on low oil levels towards the end of the 1000kms?
Few test and it cant be good for the engine surely?
Dubber
Cheers mate! This is great to know.
New Dubber
Well here goes...again....and its not pretty at Volkswagen Sutherland!
Heres my polo gti My13N history ......
4800km oil light comes on.checked oil very low..i should have checked earlier i know....
It was a sunday called Vw Sutherland told me to go buy oil and top up which i did,1L..forgot about problem...
Had oil and filter changed by liscenced mechanic at 5500km...
At 8500km oil light on again ...i know should have checked..went to Vw Sutherland,and all they could tell me was i shouldnt have changed the oil and have probaly voided my warranty..i told them they were crazy..oil consumption test starts..finished today..used 600ml in 1000km..out of vw spec ..but there telling me now that cause i had the oil changed is why it is using so much oil and that i need reciepts for my oil!?! i told them they were insane castrol edge 5w 30 BTW..
In short i need anwsers and help!! i am already in talks with Rockdale Vw who much more polite and willing to help me with the problem rather than dance around it like the fools at Sutherland Vw....Sorry for the long post ,but i just thought everone needs to know to stay clear of Vw sutherland as the after sales service is ridicluous!!!
Volkswagen Fan
They can't void your warranty if you have work done on the car by a licensed mechanic and they used the correct oil spec, that's probably why they're asking for receipts. See here: A guide to consumers about modifying a vehicle & their rights
"The Trade Practices Act prevents the practice of exclusive dealing by attaching conditions to the sale of goods that restrict the buyers freedom of choice to deal with whom or in what they choose.
Essentially this means that a vehicle manufacturer cannot specify that you must have your car serviced by a particular dealer or group of dealers as part of the warranty conditions.
Nor can a manufacturer void a warranty simply because a vehicle owner has chosen to have a vehicle serviced outside the dealer network."
Basically unless they can prove that improper oil has caused the high consumption they can cram it and owe you a rebuild.
Volkswagen Fan
The VW grade recommended long life oil is a 504/507 grade. Standard Castrol Edge is 502/505 I believe, and therefore not approved as a long life oil. However since you are not stretching your oil changes out to 15k yet I'm not sure there is a problem? I think I saw someone post that there are certain cleaners that are necessary for this type of engine in the 504/507 grade oil only.
Volkswagen Fan
I will try to make this quick.
VW Sutherland is owned by the McGarth group which runs McGarth Holden, Nissan & VW at Sutherland as will as VW Liverpool which has a poor rep as well.
VW Rockdale is owned by the Stewart Auto group which runs Stewart Toyota Rockdale and Sutherland as well as Rockdale Skoda & Kia.
I'm sure both groups have more yards then that under their control but we are just talking local for now. Although I wouldn't call the Stewart group perfect. I would at least call them reasonable to deal with if you have a complaint and you are firm but polite.
2012 Fabia II VRS Estate- APR stage 2 tune, Custom 2.5" turbo back full stainless exhaust with ceramic coated dump pipe, Harding Performance Cold air intake, Wagner Tuning Competition Intercooler, GFB DV+ diverter valve, Braille B2317RP battery, Eibach pro kit springs, Bilstein B8 shocks, Harding Performance F+R ARB, Super Pro bushes, Porsche 986 Boxster S front brake calipers, 330x28mm front rotors, Ferodo DS2500 front pads and Remsa rear pads, Enkei RPF1 17x8 et.35 with 235/40R17 Yokohama AD08R tyres, Maxton front splitter and Superskoda fender flares.
Volkswagen Fanatic
Volkswagen requires you to use oils that are approved to the relevant VW oil standard, such as 502.00, 505.00, 504.00, 507.00, and so on.
Note that Volkswagen does not recommended a specific viscosity grade.
For petrol vehicles on the Time & Distance service regime (fixed 15 000 km or 12 month intervals), you may use either 502.00 or 504.00.
504.00 is only compulsory for petrol vehicles on the LongLife service regime (variable intervals of between 15 000 km or 12 month to 30 000 km or 24 month intervals, as determined by the onboard computer). This type of service regime is not relevant for Australian delivered vehicles.
The theory is that low or mid-SAPS oils, such as 504.00/507.00 oils, reduces the rate of build-up on the inlet valves in direct-injection petrol engines (as opposed to full-SAPS oils).
Whether that is borne out in practice, well...
Anyway, although this is a concern that applies to many direct-injection petrol engines across the board, I believe this is a separate issue and not related to the oil consumption issues suffered by vehicles made by the VW group.
Volkswagen Fan
Got a yellow oil warning light last week. Had just moved all of 10 meters out of the driveway.
Stopped and topped up... Again.
This prompted me to (finally) book the car in for yet another consumption test.
Over 36000 km, I have now used 11l of oil, plus the oil used at each service.
Dealer here is surprisingly reasonable, listening to my concerns and running this 3rd test (each time before, up to 15000km, the result was considered borderline, but within spec).
Also noted that the clutches seem to be slipping again. About 18000km after my first clutches were replaced.. At 19000km.... I have a good dealer, who actually checked them and confirmed they were out of spec, so 2nd clutch replacement to be done under warranty, when I return in 1000 km. I wonder whether they will have upgraded the material by now? Or can I expect the same in another 18000km, once out of warranty?
Still waiting for recall to be addressed, but they suggested it would be done, along with the clutches.
2011 Polo GTI | Black | 5 doors | Comfort pack | Audio pack | 9w7 Bluetooth | Xenons - a Return to VW!
Previous ride: 2008 Mazda2 - ZOOM-ZOOM indeed!
1st Ride: 1988 Red VW Fox Sedan!
Dub Crazy
504.00/507.00 is for variable service intervals.
502.00 is perfectly acceptable for 15,000km fixed service intervals on a petrol engine if not driven under "harsh" conditions as listed in the service manual. It's all there in B&W for anyone that cares to read.
carandimage The place where Off-Topic is On-Topic
I used to think I was anal-retentive until I started getting involved in car forums
Retired Dubber
As long as it has APPROVED for VW 502/505 and not SUITABLE for VW written on the container it should be OK
Super crap only sell one Castrol approved oil and it is a 502/505 The only 504/507 APPROVED is the PENRITE Enviro+and a Shell Helix Ultra EXTRA 504/507
They also sell a Shell Helix Ultra 502/505
Nulon have SUITABLE but NOT Approved oils
2021 Kamiq LE 110 , Moon White, BV cameras F & B
Mamba Ebike to replace Tiguan
Bookmarks