New Polo problems - Register

[Zakarados]

1. There is a software update for the DSG (released 22 March 13) that is for people that experience the car juddering when pulling away and the gearbox getting stuck in 2nd gear and the gear display is flashing.

I have been asked to bring my Polo in today due to get this update, even though I am not experiencing any issues with my DSG.
I will also be getting Oil top up, and my bumper fixed. Also asking for pricing for oil filters.

[nixon]

Just brought my 2011 77tsi DSG for it's 30k service at Chatswood Classic VW. I mentioned to the service manager that I was experiencing some/occasional "shuddering" when accelerating from the 1st gear or when the car is in an incline. Apparently the diagnosis is that my clutch has "worn out prematurely" and will need to bring the car in when the replacement parts arrive.

I would like to know does anyone have similar experiences? Is this "new" clutch going to last because I'm in my last year (3rd) of factory warranty.

[nomadx38]

So just had a look through erWin as I'm currently on an oil consumption test and not happy with my replacement DSG. Here's what I've found:

1. There is a software update for the DSG (released 22 March 13) that is for people that experience the car juddering when pulling away and the gearbox getting stuck in 2nd gear and the gear display is flashing.

2. Rattling noises from the engine for 2-3 seconds after a cold start. Initially, when this was first released it was classified as 'normal operation' as I remember reading it (cause mine does it). However, this was updated on 23 March and it now says that it's a brief malfunction of the camshaft positioner from engine number CAV_213 442 and that they replace the positioner.

I've got a couple of others printed out (oil consumption and DSG) so inbox me if you want a PDF copy

PM sent mate, I would be very interested in all the details you got!

[Hail22]

I have been asked to bring my Polo in today due to get this update, even though I am not experiencing any issues with my DSG.
I will also be getting Oil top up, and my bumper fixed. Also asking for pricing for oil filters.

Likewise just got an email about the recall (Yes they've said its a recall) and its booked for the 29th of this month.

[gavs]

Just brought my 2011 77tsi DSG for it's 30k service at Chatswood Classic VW. I mentioned to the service manager that I was experiencing some/occasional "shuddering" when accelerating from the 1st gear or when the car is in an incline. Apparently the diagnosis is that my clutch has "worn out prematurely" and will need to bring the car in when the replacement parts arrive.

I would like to know does anyone have similar experiences? Is this "new" clutch going to last because I'm in my last year (3rd) of factory warranty.

Mate, really you should use search because you would have found out that there are sooooooooooooooooo many of us that have had new clutches installed it's not funny. Will it last? Ask nomadx38 or prcurrie how many clutchpacks they have been through

Mine however is still good so maybe I didn't get the sh*t software update that they did which ruins the clutches. I also don't do that much peak-hour driving in traffic, I go against the traffic

[gavs]

It certainly seems like everyone is experiencing a lot of problems with these cars. Such a disappointing thing, it was lovely to drive. Yes, the little spanner did flash on and off where the "P" is displayed in your picture. Could it have something to do with the fact he was messing around with the locking/unlocking buttons on the key fob prior to starting the car again? It's still got two years under warranty, that's got to count for something, right? Many thanks to everyone who's responded by the way, much appreciated.

Antu_R, sorry I took so long to see this.

What you have described is a failure of the mechatronics unit. Luckily it's able to be reset with turning the car on and off again. Luckily, see below and there is indeed a software update for the car but in my opinion, stay away.

[prcurrie]

mentioned to the service manager that I was experiencing some/occasional "shuddering" when accelerating from the 1st gear or when the car is in an incline.

Mine does this mate - initially it was the clutches. I've had a couple new clutches and a new DSG and I went back yesterday, and when the 'senior tech' went for a drive with me, especially on an incline, he tried to tell me it's a charateristic of the 7sp DSG and that it's because the engine is idling too low so the clutch isn't fully engaged. His solution, put it into Manual mode so it revs higher.

I still haven't got results of the diagnostics machine so will wait for that because I challenge it.

[nomadx38]

The original clutches I had went prematurely @ 22,000km but since I got the new updated ones I have had no clutch wearing problems (now at 45,000km).

I have another problem however where in the lower gears the gearbox hesitates to enable the clutch and then drops it all of a sudden. I don't know if this is the fault of the update (which was also applied when the new clutches were put in) or something else. The update does make a difference in the way it handles the change between 1-2 so its worth it to get it updated. I then got a new mechatronics unit with the original software and it still did it just the same (actually worse: the 1-2 shift was shockingly slow) so I am willing to eliminate GEARBOX software.

I think something else is wrong with mine...just my luck

[gavs]

Mine does this mate - initially it was the clutches. I've had a couple new clutches and a new DSG and I went back yesterday, and when the 'senior tech' went for a drive with me, especially on an incline, he tried to tell me it's a charateristic of the 7sp DSG and that it's because the engine is idling too low so the clutch isn't fully engaged. His solution, put it into Manual mode so it revs higher.

I still haven't got results of the diagnostics machine so will wait for that because I challenge it.

That the specific dsg senior tech or the older workshop manager? I'd be printing out the relevant TPI and showing the tech and also the service manager and asking why this wasn't considered.... And then ask why my GTI doesn't do it when you took it for a drive

[prcurrie]

FYI - Software Update for DSG is terrible - advise against it.

First engages a lot quicker but it feels like its 'jumping' as you take your foot off the brake - not great in city traffic. The change from 1st to 2nd is now really noticable - it's like the car lurches forward as the gear engages.

Overall with my usual drive home (20kms) from work, it was all over the place.