New Polo - I've got one!

[FJ Steve]

If I didn't know better....I'd be suggesting that your dealer has allocated your vehicle to someone who was prepared to pay a better price..or a more preferred customer. Members who are dealers may care to dispute this...but I cannot see any other reason for the delay.

If you are given a build slot/date/allocation, then it would take a major event for the build allocation to be shifted 6 weeks.

Sorry to hear of your dilemma......time to re-read your contract and get your ammunition ready.

Got a message from the VW dealer today that my Polo which was supposedly being built mid-June and delivered early August is now being built late July and being delivered who-knows-when!?!?!

Needless to say, I am pissed!!

What should I do in this situation? Just grin and bear it? Or jump up and down and demand either something be done about it or a further discount etc? I'm not real good at kicking up a fuss over these sort of things LOL

[Jetta5]

I checked my contract last night and it states I can cancel if it takes more than 60 days to deliver the vehicle, so that would be in about a weeks time.

That would be 60 days after the original delivery date as shown in the contract I would guess. Check what the date is, because I noticed that when I ordered mine that although we agreed it would be ready mid June, the contract said end of June.

I don't know, but might it also be possible to speak to someone more senior at the dealership to complain?

[noone]

That sucks Casper. Unfortunately as they are in demand, walking away won't get you anywhere.

I'd be asking for a reason as to why the date has changed, if they don't have a good reason, then you may be able to get something out of it, but if the problem does not relate to the dealership, I cant see them absorbing any discounts / freebies.

[Casper]

Thanks all for your advice I went and spoke to the dealer yesterday afternoon and they couldn't give me any solid reason as to why it has been delayed...

The manager who was in charge at the time I placed my order is no longer working there, so the salesman basically told me that all his information came from the now departed manager and he doesn't know where the problem originated from... It all sounds like they have given my car to someone else, and are now blaming the manager who no longer works there... No-one else is willing to accept any responsibility or offer any reasons for the delay...

I told them I want a comfort pack at no extra cost and they are supposed to be calling me back with an answer (when, I don't know). Does anyone know of a way I can find out if they have given my car to another customer who was perhaps prepared to pay more for it? I'm so sick of this whole thing already I just want my car!! LOL

[Jun]

Thanks all for your advice I went and spoke to the dealer yesterday afternoon and they couldn't give me any solid reason as to why it has been delayed...

The manager who was in charge at the time I placed my order is no longer working there, so the salesman basically told me that all his information came from the now departed manager and he doesn't know where the problem originated from... It all sounds like they have given my car to someone else, and are now blaming the manager who no longer works there... No-one else is willing to accept any responsibility or offer any reasons for the delay...

I told them I want a comfort pack at no extra cost and they are supposed to be calling me back with an answer (when, I don't know). Does anyone know of a way I can find out if they have given my car to another customer who was perhaps prepared to pay more for it? I'm so sick of this whole thing already I just want my car!! LOL

Ahh the old blame someone else trick. Hahaha.

The only way I can think of is if they had a VIN number or like a slot number but I would doubt they are going to tell you now.

On the note of blaming the old manager, they have to take ownership of any stuff ups or they should call the old manager up and find out what has gone wrong. Saying it's the departed managers fault is soft. These guys need to pull their heads in and find out.

[emmz]

Thanks all for your advice I went and spoke to the dealer yesterday afternoon and they couldn't give me any solid reason as to why it has been delayed...

The manager who was in charge at the time I placed my order is no longer working there, so the salesman basically told me that all his information came from the now departed manager and he doesn't know where the problem originated from... It all sounds like they have given my car to someone else, and are now blaming the manager who no longer works there... No-one else is willing to accept any responsibility or offer any reasons for the delay...

I told them I want a comfort pack at no extra cost and they are supposed to be calling me back with an answer (when, I don't know). Does anyone know of a way I can find out if they have given my car to another customer who was perhaps prepared to pay more for it? I'm so sick of this whole thing already I just want my car!! LOL

Im having issues with my delivery date too!!
I ordered on the 8th of May they said 16wks wks at the max which is the 28th of august.
I recieved a call last month saying the computer was saying start of september was the expected delivery but it changes and comes to a closer date, Today i get a call saying it has changed to OCTOBER!
They told me it went into the factory on the 30th of june so i really dont know what is going on.
Yep all i want is my car too lol

[Casper]

That sucks emmz! I had another call from the dealer a few days ago to confirm that mine *should* be arriving late Sept/early Oct... They still couldn't give me a firm timeframe though... Maybe there has been a delay at the factory while they sort out some of these rattle issues?

[Jun]

So anyone else getting updates?
I just got told my car is now delayed till Dec! :,(

[RedSky83]

I got an email from my dealer the other day to say the rep I was working with left and that they'd call me shortly with an update. I'll see what he says.

[FJ Steve]

yep...no change in delivery (estimated) date yet