New Polo GTI delivered with spider webbing in paint...

[gavs]

I did it myself which is what I should have just done in the first place!

[fastlane]

Hey Martin, its Eddie!

If you ever need your paint treated, I've got a G220 DA machine that should have enough cutting power to get rid of your imperfections.

P.S. I've got one now, so lets go on the next cruise!

Eddie.

[seangti]

primary example of poor service out of pure ignorance. Why would they bother challenging it before even attempting to rectify your concerns.

Would have been very easy to give the car back to the detailer and tell them to replace the sand paper with polishing pads.

[mathemagician]

@Eddie:
Thanks mate, but I'm still in touch with VW Customer Care. The person who I first dealt with doesn't work there anymore, thus the delay. I want them to fix it professionally as I don't really want to mess with abrasive stuff on my car paint, at least not while it's new and its condition isn't my fault...

@seangti:
Yeah, I'm pretty annoyed. They obviously figured that I won't be servicing my car with them since I live so far away, so why bother satisfying a customer like that.

[fastlane]

Yeah that's fair enough Martin. Your right, you shouldn't have to fix it up, but like gavs said, sometimes it's easier just to do it yourself. That way you know it'll be perfect

Good luck, if you change your mind im here to help!

[mathemagician]

Thanks, Eddie! Will let you know here how I go. Expecting a call from VW on Monday, so let's see.

[mathemagician]

UPDATE:

VW won't do anything. I'm sick of it, Massaro Motors from Morwell told the customer service partially the truth, partially a lie.

The long and short of it is that I will try to polish the spider webbing off myself, probably with Eddie's help. (You reading this, Eddie? )

Question:
Can you polish off fine scratches from the shiny black plastic pillar trims between front and rear door?

Not sure if I should start a new thread for this question. Replacing them is obviously not an option since that would definitely be pricey.

[fastlane]

UPDATE:

VW won't do anything. I'm sick of it, Massaro Motors from Morwell told the customer service partially the truth, partially a lie.

The long and short of it is that I will try to polish the spider webbing off myself, probably with Eddie's help. (You reading this, Eddie? )

Question:
Can you polish off fine scratches from the shiny black plastic pillar trims between front and rear door?

Not sure if I should start a new thread for this question. Replacing them is obviously not an option since that would definitely be pricey.

So here is my machine and what it can do. The link also shows it on a red car

Meguiars G220 V2 - My Initial Thoughts (inc video) - Detailing World

I have no doubt that we can remove majority, if not all of the marring, webbing and swirls. Like I said, plastic polish too should work wonders on that B pillar.

I've got about 20 compounds, I'm sure we can sort it out LOL

Also, if you've got some time handy, watch some youtube tutorials on how to use the G220. It's an amateur machine, but it can still yield results similar to a rotary. I've done about 10 cars in my spare time, our cars are new, with the least amount of damage.

No stress, it'll be sorted the right way

[mathemagician]

Thanks mate!

[mathemagician]

UPDATE:

A HUGE thanks to Eddie (fastlane) and his girlfriend!!! Thanks to their help my Polo is now practically scratch free! We spent all Sunday washing, cutting, polishing, waxing - and now the red pops beautifully! It's smooth like a baby's butt and so shiny, it's like a mirror!