Melbourne Service Advice

[dissapolo]

HI Guys,

I have looked through the forum but can't find the info I need. I bought my car at Essendon VW and taken my car back over 10 times with the several issues and have absolutely no faith in them.

My car is now due for 15,000km service. I am hoping to find a new dealer that will service my vehicle properly and actually get rectification on:

My continued oil consumption even after having rings replaced
My gearbox making awful sounds since being replaced
Rattles in the engine bay
Rattles in the dash
Squeeky windows

Can you guys please give me your trusted advice, I am happy to travel anywhwere in Melbourne.

Thanks.

[Azzamataz]

Burwin

[Karly101]

Anyone got reports on service at camberwell? I've been using Barloworld but it is further away (using it cause thats where family member went) and also having no rectification on oil burning issue but I guess that is less the dealers fault and more fault with the car.

[kaanage]

I won't go near Moorabbin Barloworld again after the crappy service I got there for investigation of a noise while under warranty. Then again, they did use the latest spec 504.507 oil on my car when it got serviced there while Camberwell used 502.505 oil on our current model Golf.

I'll be going to Burwin for my next service.

[gavs]

I won't go near Moorabbin Barloworld again after the crappy service I got there for investigation of a noise while under warranty.

This is an all too common common issue with this dealership, many a 6r buyer alone has had issues.

I would only recommend Burwin for a VW service centre, I didn't buy my car there and they have fixed all the issues I have had with mine.

[dissapolo]

I Have spoken to Mark at Burwin.

He advised that due to Essendon Volkswagen doing works on the gearbox and motor issues previously under warranty, they are unable to look at them. They can only do the service and look at rattles but that is all.

I am completely at a loss. Purchasing this car has ended up being the worst investment I have ever made.

[Azzamataz]

Mark is a great bloke and helpful 100%. They have looked after everything on my 3 vw's. Unfortunately i know where he is coming from. If essendon have logged issues with your car, he can't twist it to make it sound like warranty.

But seriously, never come across anyone as good as Mark and Jim at Burwin.

[Karly101]

thanks for feedback.. guess I will keep taking it to Barloworld (I use glen waverly) till my oil burning issue is hopefully rectified and then will make the trek to burwin.

[anthony]

I found Camberwell to be good to deal with,AVOID South Yarra like the plague...

[frozze]

Anyone got reports on service at camberwell? I've been using Barloworld but it is further away (using it cause thats where family member went) and also having no rectification on oil burning issue but I guess that is less the dealers fault and more fault with the car.

I went to Camberwell to have my steering wheel fitted with a new MFSW with paddle shifters. I was really surprised that a dealer was willing to do this "mod". What's even more surprising was the fact they were cheapest compared to the other VW specialists/independents. Also, they were the most responsive throughout the whole enquiry and process.

Dropped the car off at 9.30am and was told that it'll be ready by 11.30am and true enough, I got a call at exactly 11.30am telling me that everything was done and ready to go. They also changed my cracked side view mirror without having to pay extra for labour. The mirror part was also the cheapest compared to other specialists.

I'll admit that I was a bit nervous/skeptical after getting the all-okay call cause I wasn't sure if they were capable of doing a good job based on the general reputation about dealership servicing but the whole experience with VW Camberwell have given me a glimmer of hope with dealers.

---------- Post added at 11:19 PM ---------- Previous post was at 11:14 PM ----------

I found Camberwell to be good to deal with,AVOID South Yarra like the plague...

I bought my Jetta and my fiance's Polo from South Yarra and I returned to get the wastegate clip fitted on my Jetta. Experience was alright, wasn't spectacular or anything. There was some mix up with my fiance's Polo and I don't think they did enough to rectify it, felt like they were doing us a favour more than anything.

I'll probably avoid them for my next service and go to Camberwell instead.