Late delivery

[nugget0413]

Hi Guys

Brought a polo from bryanbyrt volkswagen in Brisbane and the contract estimated delivery date is 31/12/12 and now they are telling me its waiting for compliance and it should arrive within two weeks. The salesman said go talk to his managers if I have an issue with that.

I'm not really satisfy with the salesman response and two weeks extra is a fair way off the estimated date. Anyone has any suggestions for me? Complaint? Or call them? What should I do?

Feels like once I've signed the contract they don't give a damn about the sales anymore.
Thanks

[FJ Steve]

well...to be fair...we could comment if you provided a bit more detail on how the conversation went.

If you said "Oi, sh*thead...where's me f**k*ing car?"

Then I'd say he would be within his rights to provide the response he did. HOWEVER, I am sure that's not how it went.

So...to be fair to the (now named) dealer...tell it like it is/was.

[nugget0413]

Exact words are
Me : "Any news on the polo arrival?"

Salesman : "With customers ... No answer as yet ... Will b in touch.. Car is waiting for compliance should be here with the fortnight cheers again G"

Me: "So u r saying within two weeks? That s a fair way off the 31/12 ETA. "

Salesman : "As per reply via text earlier
Your car is getting Compliance
& is due here within the next 2 weeks...
If you have an issue with that then I suggest
you discuss it further with either Paul my Manager
or Rob my General Manager
Regards again G "

[LunchboxVRS]

Talking to a thew others I know that orderd golfs and polos including myself. A week or two past the date they gave is normal. Not that it is satisfactory. I was told while my car was on the boat that it was about two weeks delayed. Fair enough. It was then delayed another 2-3 days in Brisbane due to some storms which was not there fault but once it hit Melbourne I was told delivery would be the next week. But it took three weeks till delivery. They are at times at the mercy of the company that dose the import checks. But they don't help them selfs with there poor communication.

It could be worse. The dealer near me had a guy order a fully loaded polo gti (xenons, leather, sunroof, nav the works) in a three door. They stuffed the order and a five door rocked up so after all the wait he had to do it all again. Although he did get to drive the 5 door around until his arrives

[Rubbadub]

Everything seems to slow down/stop over the Xmas/New Year period. If it's more than the two weeks, then it might be time to arc up.

[kam]

I'm not really satisfy with the salesman response and two weeks extra is a fair way off the estimated date. Anyone has any suggestions for me? Complaint? Or call them? What should I do?

its out of their hands, what do you want them to do ? their waiting on other people, just like your waiting on them, jeez.

[Polo_GTI]

Give the guy a break 'kam'! He's obviously excited to get his new car and I don't blame him. if the dealer gave me attitude like that I'd be taking to someone of higher authority too

[Lemonskin]

I've been in this position as an importer, it's very frustrating when you quote a customer a date and situations out of your control mean you can't deliver. However I guess I never promised/signed a contract promising a delivery date. If they are contracted to deliver on a certain date surely you are entitled to something.

[gavs]

Nugget I'm also on the "it's not really that bad" bandwagon because realistically, an estimated delivery date is just that. My car was delivered to me 3 weeks after another car that came on the same boat had been picked up in Mildura and was bein driven around.

I know that the anticipation is a killer but really, considering the logistics involved in the manufacturing of that one vehicle, 14 days isn't too bad.

Just think, you could have waited 6 months for delivery like me or even up to 12 months for some people!

[nugget0413]

It is an "estimated delivery date", however the salesman sounded pretty confident when he said i can get it by 31/12. I might give them another week, I m not satisfy mainly because of the after sales attitude, just doesn't give a damn after I signed.