Known issues with DSG??

[JonW]

Ho many backyard mates would attempt to fix a DSG box I wonder?

I reckon its dealer spooge... shame its not DNA testable.

[alexaescht]

Ho many backyard mates would attempt to fix a DSG box I wonder?

I reckon its dealer spooge... shame its not DNA testable.

It's definitely from a dealer. I mean, just look at the job the dealer did on the timing chain cover FFS! And knowing how many clutches these DSGs can burn through, it's not surprising that the box has been pulled apart previously.

[FourVW]

@JonW - Yes, he has! He was so cocky and smug when he told me no-one in his workshop would apply sealant as seen in the gearbox pic. It will be fun to show him what his "highly professional" staff are doing.

@HenryJr - doubt it, car was a one owner, has a decent service history and I'd bet my last dollar that the gearbox sealant was applied by Robina VW where the car was taken for problems with shuddering and had the clutch packs replaced.

There are these 2 recall stickers on the drivers door pillar, anyone know what they are for?

[FourVW]

Should have googled those codes first doh! 24V9 is to fix a rattle in an actuator arm on the turbo
37G7 was an update to the mechatronic unit, but even better this link I found shows photos of the gearbox split to replace the clutch, no I know for sure where that sealant came from! Stupid underhanded service people, they should realise by now these issues are widely reported on the interwebs!
VWVortex.com - DSG7 - clutch replacing by warranty

[FourVW]

And digging a bit deeper I can now see that it was taken to Robina VW for service and the 35C1 campaign which was to replace the mechatronics unit, which seems to have failed again, judging by the way my car is driving.

[JustCruisn]

You should have a sticker for the 35C1 too, maybe they can stick it on straight
You said you had 4 VWs, I think you should only have 3.

[FourVW]

^^^ Hahaha! If it doesn't get sorted I'm going to trade it and get a later model Polo/golf gti/r because we actually want bluetooth and some other features this car does not have. If I cannot get the gearbox fixed up, then I'll def trade it on something better at a dealer and let them fix it. I have not spent much on it and paid $13k for it, so should get out of it ok.

[FourVW]

The saga continues. Something very dodgy has happened between the local VW dealership and the previous owner. He was denied warranty on the gearbox for slipping clutches, and the receipt that came with the car that showed work had been done on the gearbox by a transmission specialist on the Gold Coast went missing after my car was serviced in Lismore. Anyway my fall back was always with the selling dealer and the statutory warranty. Due to very detailed analysis and report from VW Lismore the selling dealer agreed to fix the transmission. They said they would fit a used one, but I think they are like hens teeth, and they did some more research and found a transmission specialist in Brisbane (don't know who it is yet) who was familiar with the VW DSG boxes and so the Polo was returned to Brisbane last week and I have had a loan car since. I'm expecting a call soon. I even offer the dealer the option to buy the car back and sell me something later and with a bit more spec, but they opted to fix the Polo. Not sure how long this car will be registered to me now, a lot depends on how it drives when I get it back.

[LukePolo]

Interested to know what happened next..

[FourVW]

Well this is whats happened now. After failing to get anywhere with the local VW dealer regarding warranty on the gearbox, I had only one option which was to call the selling dealer and let him know the bad news. He wanted details so he called the VW dealer. The selling dealer, Carlins in Brisbane have been absolutely first class. They asked me to either return the vehicle or they would get it on a truck, BUT they offered a free loan car! So I drove the car to them and went back home in a 2102 Holden Cruze diesel that had only 40k on the clock, nice car, but not a VW.
Carlins repairer has had the car nearly 2 weeks now and its due to be ready Monday. I spoke to the repairer who really seem to know their business, they are a transmission repair specialist and they have connections with VW. Dave the mechanic who is working on my vehicle told me the car has been to VW for transmission warranty issues and has had the mechatronics unit replaced. The owner then had further issues with the clutches and rough shifting, seems to have been stuffed around by the VW dealer and ended up going to an inexperienced transmission repairer. This repairer replaced the flywheel(s) and clutches, but damages a couple of seals in the process. The transmission them leaked oil and the clutches have zero tolerance to oil according to Dave, and thats why my car was slipping and shifting weird. Dave has replaced the seals (there was a delay on getting one of them) then reassembled the gearbox overfilled with oil and the old clutches, to make sure that there were no leaks. Dave said that provided there were no leaks he would then reinstall the gearbox in the car and run it and make sure the box shifted properly, then he would do a software update on the box and install new clutches, road test and then return it to Carlins. Carlins will then call me and provide me with a detailed receipt and warranty for the work performed. Dave commented that of all the car dealers he works with Carlins are the best and offer outstanding customer service. I would definitely recommend them and would buy another car from them. I hope to pick up the car Mon or Tues and will report back. Dave said I should have a trouble free smooth shifting car now.