I hurt my Polo. Whats next.

[danielv10]

Ouch...Glad to hear you're ok. Hope she'll be ok and good as new soon!

[JustCruisn]

RACQ is my insurer. Unfortunately it was my fault. The other driver did indicate very late by his own admission but I still ran up the back of him.

So no choice of repairer then, lets hope they assign a good shop. Let us know how it all goes.

[THE_EGG]

So no choice of repairer then, lets hope they assign a good shop. Let us know how it all goes.

Really? He should have a choice, my dad had a choice when an off-roading expedition went a little unexpected and had to drive over landslides and trees and damaged a right-hand side of the vehicle (it was a Land Rover Freelander 2). It needing new door panels and we got to choose the repairer.

[Gumpf]

Hey all
I did get a choice of repairer from a few RACQ prefered shops so I'm happy enough.
What worries me is that the assessor said that VW at times have supply issues with parts... He estimated 9-12 days for the repairs to be done. Thats off course if the parts are available!
Fingers crossed it doesn't take that long. I'm stuffed without transport.

[Gumpf]

Hey all
I did get a choice of repairer from a few RACQ prefered shops so I'm happy enough.

Well I'm somewhat regretting my previous statement regarding who fixed my car. Pushing 4 weeks now and I'm still without my Polo. I got it back briefly on Thursday when my father (retired) picked it up and drove it to their place whist I was at work. I went to theirs to pick it up and thats when it all turned to ****. Sat in it started to engine and the coolant alarm goes off and there was a tapping or knocking sort of sound coming from the engine.

Couldn't drive it home that night. In the morning I looked at it with some light and heres the brief list of the major things wrong with it.
1. the front grill and VW badge didn't line up with the bonnet at all. Looked like the part came in, they put it in and never even looked at it.
2. The lights on the drivers side had a massive gap on one side and didnt' sit flush with the body (sitting to far in) and the passenger side the lights with jutting out.
3. The lower grill which houses the fog/static cornering lights had a bulge in the middle of them that made it come away beyond the rest of the bumper.
4. They left a big paint splotch on the passenger door that the guy said was a paint match that they should have cleaned up
5. There was damage to the bumper that occurred during the installation on the part on the passenger side as well as damaged that had been poorly/not fixed from a repaired panel
6. In general the only thing that was consistent was that every part they put on was not lined up at all.

Oh I should also mention the bit that upset me the most and I think you'll all find the humour in it like I've had to.
They guy initially tried to tell me that its returned state was how it was meant to look. Other than the grill not lining up with the bonnet.
I countered that repeatedly that I know what my car looked like as I washed it weekly and rinsed it almost daily. He stuck to his story until he finally made a mistake and said he'll go by a VW dealership and see what it looks like there... Such a full tard.

They took the car back on Friday morning and I'm most pissed with them. I've been on the phone with RACQ they whole time and they are documenting everything (apparently).
Am I allowed to name the place on here?

[Hail22]

Am I allowed to name the place on here?

Not unless you want a legal **** storm, my two cents.

If they have agreed to repair the stuff ups you must give them the benefit of the doubt for up to 30 days.

Failing that speak to the department of fair trade (under mechanics/motor vehicle repair). If you feel its necessary make a point with the case officer to which they will open an investigation.

But do not name and shame on here unless you have a titanium plated door firm against your buttocks.

[Gumpf]

Not unless you want a legal **** storm, my two cents.

But do not name and shame on here unless you have a titanium plated door firm against your buttocks.

Well I'm now a bit glad I kept it to myself... And no titanium plated door protecting my derrière
So they have another 30 days before I can take it further? Thats not exactly ideal but I suppose that is a worst case scenario.
I applaude you Hail, you certainly know whats what. Thanks

[Hail22]

Well I'm now a bit glad I kept it to myself... And no titanium plated door protecting my derrière
So they have another 30 days before I can take it further? Thats not exactly ideal but I suppose that is a worst case scenario.
I applaude you Hail, you certainly know whats what. Thanks

If you like you can start a case now with the Department of Fair trading, if you have documents like receipts, invoices, transcripts of repair, parts ordered/invoice (ask them where they got the parts from and speak to the dealership/VW requesting an invoice of the parts ordered for evidence) as the repairer cannot order parts without your VIN number which works in your favor if they cut corners etc.

Remember the more hard evidence you have (invoices etc) the better the outcome for the "propper" repair of your vehicle whether they repair it under instruction or having to pay another company to carry out the work "correctly"

[ATYPIC]

1. the front grill and VW badge didn't line up with the bonnet at all. Looked like the part came in, they put it in and never even looked at it.
2. The lights on the drivers side had a massive gap on one side and didnt' sit flush with the body (sitting to far in) and the passenger side the lights with jutting out.
3. The lower grill which houses the fog/static cornering lights had a bulge in the middle of them that made it come away beyond the rest of the bumper.
4. They left a big paint splotch on the passenger door that the guy said was a paint match that they should have cleaned up
5. There was damage to the bumper that occurred during the installation on the part on the passenger side as well as damaged that had been poorly/not fixed from a repaired panel
6. In general the only thing that was consistent was that every part they put on was not lined up at all.

I had the exact same issues when I had my car repaired. Thankfully they weren't so ar#y when I returned the car to have it fixed properly.

The grill issue seems to becoming all too common as there is another forum user who had the same problem. It appears the replacement grills may not be the exact spec of the factory grill because they aren't far enough forward from what I can see...almost like the mounting holes are in a different position which places the grill on totally different angle to the factory one. I've now to learned live with it.

[brimway]

Hey Gumph, hope it all turns out ok for you. This spooked me into checking my policy with RACQ and they offer either a choice of their preferred repairers or a repairer of your choice.

It seems that people who are happy with a panel/paint repair are in the minority.