First service @ Norris VW - need opinions

**gavs** · 29-04-2011, 07:11 AM

It seems to be a common theme that while the sales service is deplorable at most VW dealerships, the service from the (ironically) service departments is far better and more on par with what we expect as customers....

Funny isn't it, we buy a sub-premium marque expecting a decent level of service, kind of like going to David jones/myer over Kmart, you expect better customer service, yet if you walk into a Mahindra or Great Wall dealership, they will bend over backwards for you.... VW dealers? Couldn't give a rats toss bag.

**Buller_Scott** · 29-04-2011, 08:10 AM

Originally Posted by gavs

I
kind of like going to David jones/myer over Kmart, you expect better customer service, yet if you walk into a Mahindra or Great Wall dealership, they will bend over backwards for you.... VW dealers? Couldn't give a rats toss bag.

1. big W is where it's at, haha.
2. bending backwards, like their cars in crash tests, boom tish! but for serious, yeah there does seem to be a bit of "these cars are so damn good that they'll sell themselves - we dont need to buy them, douche" ethos going around.

like at essendon VW when i was looking for A car, definitely wanting another VW but unsure as to which path i should take, i took a mk4 2.0 for a test drive down boring, speed-hump riddled back streets thanks to the dealer's directions. afterwards, upon telling him that YES, I WILL BE BUYING A VW AGAIN, but that im still weighing up my options, i was politely told something along the lines of "well, these are excellent cars, to the point that when people come and test drive, a large majority of them will place a deposit directly after the test drive. perhaps next time you might want to think about waiting to do a test drive until you're serious and ready to place a deposit, as it's an unnecessary use of time and resources when people come for 'joy rides'".

thanks, f***head. you're the closest VW to me and you've got the other car i was interested in at the dealership (my current car), but i'll drive all the way out to ferntree gully to see the boys at burwin instead. way to lose a sale, einstein.

**gavs** · 29-04-2011, 08:47 AM

I didn't get served in Burwin VW until I set off an alarm on one of their cars, after being there for 20-30 mins in the dealership with no other customers in there.....

**Buller_Scott** · 29-04-2011, 08:51 AM

Originally Posted by gavs

I didn't get served in Burwin VW until I set off an alarm on one of their cars, after being there for 20-30 mins in the dealership with no other customers in there.....

damn. mind you, i havent been there for quite a while (last time was around mid last year, test driving a GTD).

how did you set off the alarm? got any tips / tricks / pointers?

**gavs** · 29-04-2011, 09:26 AM

Window was opened when the car was locked, so I reached in and unlocked the door and then "wooop woooop woooop!"

Mike on here had MAJOR issues with burwin too...

**Ralfi** · 29-04-2011, 09:53 AM

Originally Posted by Buller_Scott

perhaps next time you might want to think about waiting to do a test drive until you're serious and ready to place a deposit, as it's an unnecessary use of time and resources when people come for 'joy rides'".

When I called up a dealer for a test drive in a 2011 GTI, I was told that they don't allow anyone to go for test drives, unless they're interested in buying the car, which I may have been, though it's hard to be certain of these things before I test drive the car.......

Didn't want anything more to do with that bloke....

As for servicing, i've taken mine to ABS & Ultratune for the 1st/2nd year service respectively. ABS ended up under-quoting me, & added extra costs for the filter after they'd done the service, which I wasn't happy about, so then went to Ultratune for the next one, which was a much better experience - they ended up taking $20 off for not calling me as soon as they'd finished the service & also gave me the leftover oil (~1lt) they'd used, for nothing.

**sVWatt** · 29-04-2011, 01:39 PM

Originally Posted by gavs

I didn't get served in Burwin VW until I set off an alarm on one of their cars, after being there for 20-30 mins in the dealership with no other customers in there.....

You got style!