First service @ Norris VW - need opinions

[GTI JOE]

Hopefully it will be trouble free after the repairs...fingers crossed. Keep us posted

[Sword_Dude]

Well i decided to keep my appointment with Norris.. remembered this morning that I am also having them look at more rattles, noisy door seals and a whistle in the steering wheel on cold start.
Just for the first service anyway, then it can go elsewhere. Kinda disappointed in the amount of problems I'm having with this though

I started trying to buy a car from Norris VW and they rarely returned calls, they weren't even able to tell me when they might have a Polo in for me to look at. I gave up and went to Austral.

[Coolio]

I started trying to buy a car from Norris VW and they rarely returned calls, they weren't even able to tell me when they might have a Polo in for me to look at. I gave up and went to Austral.

Sword_Dude i also went through Norris via discountnewcars...i think sometimes you can get lucky or unlucky with who you deal with. I spoke to a young guy and he was pretty helpful and definitely keen to make the sale work for me. Jaedencook keep us all informed how you went, i will certainly be interested to know.

[jaedencook]

I will keep you posted then, its booked in for the 20th so I'll let everyone know on the 21st.

[jaedencook]

Sorry all, late post... Norris did well on the service, I made sure all filters were changed as well as oil, the noises I heard were apparently because the tinters didn't put my door pieces back on properly :s
The service manager even came out to greet me to explain it all and make sure I was happy that the noises were gone.
Car was even waxed and polished... Probably because I let them take it for the day

[Coolio]

Excellent mate, that definitely sounds promising. Has the car been all good since then?

[craig_the_german]

You are luckier with that dealer than I was.

I bought my new Golf from the dealership in question and when I arrived to take delivery of the car, they had forgotten to even wash it after it arrived off the ship (no detailing for me), forgot to fit my personalised plates and then window tinted the wrong car....and expected me to take it as it was....my wife broke down in tears at the state our new car was in....not a very pleasant experience.

Would I take it back to that dealership for the services...not on your life.

Having said that, I am glad it all went well.

[chocomui]

^Lol! Tinted the wrong car.. brilliant!! As funny as I found that.. I'm sorry that dealer was so horrible to you.

[dasrattles]

bought my car there. the first lady i spoke to was new to the dealership. gave me the wrong prices on a couple of options... and even the model of the car. tried to sell me a Mk5 polo GTI as a Mk6 one. she dissapeared after a week, so i didnt get any calls and stuff. headed down a couple of times and (surprise!) she wasn't there. they assigned another guy to me and things were MUCH better. bought from them over Austral who i asked for a test drive in a golf and they said that they "didnt have any cars for test drives" wtf?

back to the topic. service at norris is excellent though. people there are friendly. they explain what is going on and they actually LISTEN to what you say. one of the service guys sat with me to see what little problems i had and explained how certain things worked. discussed possible issues, what they will do and if there is anything i needed to know. car was washed and rims were scrubbed clean (scratch free).

[Buller_Scott]

, forgot to fit my personalised plates and then window tinted the wrong car....and expected me to take it as it was....

^Lol! Tinted the wrong car.. brilliant!! As funny as I found that.. I'm sorry that dealer was so horrible to you.

yeah seriously man, that's pretty f***ing funny.

just be grateful that you're not in the same boat as the poor diesel bastards (on a thread somewhere here) who've taken their cars to dealers for servicing, paying the premium over independent workshops to enjoy VW dealer expertise, only to find out that the dealers arent replacing the oil with VW approved 504.00-507.00 oils like they're supposed to for modern VAG diesel engines, but instead, filling the engine up with 502 or 505 oils intended for pre 2000 tdi's...