Dodgy Dealer?

[Stevemak]

Hey guys,

I am having some major issues with my dealer here in Sydney.

I put my order in on 21st May and was told delivery by end of september.
It's now 24th August and they still can't give me a VIN number. This doesn't sound right to me. Last week they said delivery early september.

I'm really pissed, they already screwed up my order. The day after I paid my deposit I went back to change the colour to non-metalic and add comfort pack which would keep the price the same.
This was never updated and silly me never asked for a new contract. So now I miss out on colour and comfort pack and still have no real idea when I get the car!!

Anyone have any advice?

Cheers

[FJ Steve]

Speak to the Dealer Principal at the dealership, if the salesman is not helping.

[Hail22]

I will take a poke in the dark but is it Barlow World? if so say no more...all i can say is some of the sales staff are very bad and have very poor rapport with customers.

[Serge]

If there dealership can't provide you with VIN number that means that your car hasn't been build yet. If your car hasnt been build yet, that means that your car will not arrive till october november. What might have happened is that they forgot to change order to the spec you wanted and thats why your car is delayed.
Can you please advice me on what spec car you ordered and i can try to find if there is something else is coming soonish.

[Stevemak]

I won't mention the dealer...not yet anyway. I would like to give them an opportunity to fix this before I slag them on here or warn other potential buyer's about them on other sites where there are Polo reviews.
The order that went through to the factory was for the following: Grey/TSI Manual/Alcantara/Audio/Sport Package PLUS dealer fitted Door Sill Alaminium protectors/Full bodykit. The Ipod cable was also going to be thrown in. I wanted the red with comfort as it would be same price.

To be honest after all this drama now I don't care about the red with comfort anymore - I am happy to take the grey without comfort now as I just want the car.I have been waiting for over 3 months patiently and I didn't shop around wasting anyone's time - starting to think I should have. I walked in with good intentions and placed my deposit on the same day and thsi is what I get. On top of this I recommended them to a friend who then walked in a few weeks later to buy a second hand Golf.

Serge, if I placed my order with this dealer in May I should have had the VIN by now, I am so pissed right now!

[Serge]

Look, i understand you are pissed off and i think most of the people in this situation will be as well. What i would suggest is go to the dealer and ask to provide you with deatails on your ordered car. Most importantly try to be polite to the salesperson as it might not be his faults. there are a lot of people who's fault it could be.
Unfortunatelly due to the high demand in polos most of them have been sold out for the next couple of months and there is nothing we can do about it, a lot of people wait for 3-6months for their cars, but i can gurantee you its worth to wait.

[Stevemak]

I will take a poke in the dark but is it Barlow World? if so say no more...all i can say is some of the sales staff are very bad and have very poor rapport with customers.

Hey mate, no it wasn't through Barloworld.

[Hail22]

Glad to hear it wasn't had problems with them at Five Dock when my brother was buying his Golf Mk6 GTI, toyed with him saying oh its coming providing false hopes to which he pulled out and later got his VW from Denlo the week after he took his deposit back.

[Roxy3107]

Your situation sounds pretty similar to mine. ..
I ordered my Polo (77TSI manual in 'silver' with audio upgraded to RCD510, and dealer-fit Bluetooth, tinted windows, carpet floor mats etc), on May 25th. I was quoted minimum 3 month wait, with a maximum 4 months.
The dealer rang me the other day to tell me that the latest ETA is now 28th of October (for arrival at the docks), so I won't get it until mid-November at the earliest. He was extremely apologetic and said unfortunately there is nothing that can be done. Apparently demand has been pretty intense, and it appears that the 6-month wait is common for a lot of people, and the dealers can't really do anything about it...