Dodgy Dealer?

[Roxy3107]

Yeah that's a good point! I would have much preferred to be over quoted than under. That being said, our dealer quoted our estimated delivery time from what I assume was the VW networked "system". I won't pretend to know exactly what it was, but it showed all the cars currently on order in Australia, and you could narrow down the search based on which state it was headed for, car model, options added and which dealership had ordered it. It also showed estimated delivery times for each car, and showed you a general "status" of the build process. Again, I only saw what he showed me so I suppose it's not impossible that it's really inaccurate, but that's where he was getting his info. At the time of ordering, the ETA for my Polo according to that system was late August. Disappointingly, it's now late October! I'm bracing myself for news of more delays...

[Hail22]

This sucks hearing all of this, My car currently is at the Patrick holdings in Ingleburn going through customs etc, VAG needs to sort this out. It's understandable that these cars are not readily available in stock like Found On Rubbish Dumps or Holdens. But the way this is being handled from the corporate bodies down to the dealerships is nothing short of kinder garden quality.

Better to over quote the time like many of you have said and get surprised from an email/phone call informing you that your car has arrived earlier than expected (this boosts consumer confidence in the product, brand, and belief even though the dealers know it may arrive 2 weeks before the ETA of delivery)

[dave_r]

This sucks hearing all of this, My car currently is at the Patrick holdings in Ingleburn going through customs etc

I haven't heard from the dealer but they said to expect about 10 days from when it landed at the docks to it being ready for pickup. Hoping they are right and we can go pick it up late next week.

[Cossor]

I placed my order late May. Was told there would be around 12 weeks minimum. Have not heard anything yet.
HOWEVER, was given good trade in valuation, and still driving car specified for trade.
(Was requested "don't go for tour around Australia" but my average is less than 15K per annum)
Also, hoping that stock market recovers before car arrives.
SO, For some, a delivery delay CAN be a good thing

[BR @ ON]

I have not received mine. As the car is supposedly coming September 4th with the shipment to Sydney. And the saleswoman told me it would normally take 3 weeks for me to get it. I think thats more realistic than the 10 days which was promised to someone posted earlier in this thread, especially if you have any dealer fittings. Good luck to myself, as I had to find a way to drive around in the mean time. I had already sold my car privately for an okay price.

[Hail22]

My car has passed 60% of its compliancey/customs period after i received an email from my dealership, so mostly like will get it monday week.

[dave_r]

My car has passed 60% of its compliancey/customs period after i received an email from my dealership, so mostly like will get it monday week.

Mine docked a week ago, update yesterday was that it was "in transit" so I'd expect the dealer to have it tomorrow? If we're not driving it by week's end I'll be disappointed.

[Stevemak]

Good to see that some dealers are at least in contact with their customers and giving them updates. I need to chase mine up for updates and then I still get a very general response! Starting to think it's time to cancel my order, buying a new car isn't suppose to be this much of a drama.

[dave_r]

Good to see that some dealers are at least in contact with their customers and giving them updates. I need to chase mine up for updates and then I still get a very general response! Starting to think it's time to cancel my order, buying a new car isn't suppose to be this much of a drama.

Nah don't feel so bad, I've been ringing them. I just don't want to be contacted the day before saying come down. I need a few days to organise time off work and getting a bank cheque done.

[Hail22]

I am very pleased with my dealer, he took the liberty to email me with a time stamp of 6:58am from his work email, so either he has good rapport with his clients or he just put a delayed mail send. lol