Demanding a replacement car or refund

[Zakarados]

Go hard man, hit them up but always stay calm and be pleasant to them. Cheers Al

Thanks for the advice. I am the calm type so its all good. I have have a family member who works at the dealership, so I will not be causing any scenes, but I will try to pull as many strings as possible and cause enough noise to get my GTi fixed/replaced/refunded.

[6rtrendline]

My polo used oil right up to its first service. After that point it hasn't used a drop. But when I first got the car it was in the workshop for three straight weeks due to the globe warning light, turned out the factory broke a earth bottle and the tech had to repair the earth point.

[Umai Naa!!]

Ah yes, you've just raised a valid point.

The dealership won't be interested (Nor will VW for that matter), in doing an oil consumption test before the 15,000klm service.

[iigx]

Ah yes, you've just raised a valid point.

The dealership won't be interested (Nor will VW for that matter), in doing an oil consumption test before the 15,000klm service.

Might want to check that. I had my engine replaced at ~10,000kms (~10 months old)

[Umai Naa!!]

Might want to check that. I had my engine replaced at ~10,000kms (~10 months old)

The VW-produced documents I once had posession of, suggested otherwise.

However, at the end of the day, if the dealership can convince VW that it's a claim worth paying, then so be it.

[d_train]

A precedence perhaps - was posted on another forum:

Peacock v ACM Liverpool Pty Ltd, Volkswagen Group Aust (Motor Vehicle) [2012] NSWCTTT 447 (1 November 2012)

BTW, depending on the situation, you can get a refund on a car. I personally did with a MK5 Golf that I had bought second hand, which the dealer couldn't resolve a CEL issue during the statutory 3 month warranty period. In short, I got my money back including pro rated on road costs. I did have to raise a case with Fair Trading but did not have to go through tribunal.

Key thing is being transparent about everything, all comms, paperwork. A bit of overhead, but if you want to be taken seriously, you need to be able to back yourself up 100%. And from a dealer perspective, they need to be given a reasonable chance of looking after you and the car. This is a tough pill to swallow sometimes, but you need to provide them with the opportunity.

[gavs]

If they don't play ball, try here...

Contact Us - Today Tonight - Yahoo!7 News

I think you will find A LOT of disgruntled Polo GTI owners out there that will back you up.... I'm one of them.

[prcurrie]

Me too! Love a bit of Today Tonight action

I tested the waters with VW and enacting my rights under the Australian Consumer Law. Basically they told me that my problems were not 'major' (a faulty DSG which is replaced is not a major problem).

I took it with a grain of salt and it just proves that they aren't willing to help.....

[ill0gitech]

From the one side of the story that is constantly plastered on VAG Australia's Facebook, there was a woman in an EOS with a leaking windscreen, that flooded her dash, electronics, and rest of the car that was also not deemed "major".

I take that story with a grain of salt given some of her statements though

[Hail22]

If they don't play ball, try here...

Contact Us - Today Tonight - Yahoo!7 News

I think you will find A LOT of disgruntled Polo GTI owners out there that will back you up.... I'm one of them.

Very effective and would ding VWAG's PR pretty bloody hard.