The Demand > Supply Challenge

[themmc]

So, I'm a slightly different demographic here, being, older, married and having two young kids. I'm replacing my Peugeot 206 GTI (3door) with a 77TSI Comfortline to gain more doors and a bit more safety. Whilst the boy racer in me still wants a GTI I can't really justify the extra $$ for it. If I was less patient and wanted a car quickly and for similar money ($25k) I'd probably go:

- second hand Golf, maybe new one if could get a good deal.
- new Mazda3
- new Peugeot 207 Sportium or Peugeot 308 (depending on the deal)

But, really REALLY want my 77TSI NOW NOW NOW NOW. Waiting is killing me.

[Hail22]

So, I'm a slightly different demographic here, being, older, married and having two young kids. I'm replacing my Peugeot 206 GTI (3door) with a 77TSI Comfortline to gain more doors and a bit more safety. Whilst the boy racer in me still wants a GTI I can't really justify the extra $$ for it. If I was less patient and wanted a car quickly and for similar money ($25k) I'd probably go:

- second hand Golf, maybe new one if could get a good deal.
- new Mazda3
- new Peugeot 207 Sportium or Peugeot 308 (depending on the deal)

But, really REALLY want my 77TSI NOW NOW NOW NOW. Waiting is killing me.

Besides mate, give it just a bit of time get an APR Chip for $2.5k.

Today there is an increase in Safety Cameras, Mobile Speed Cameras, Highway Patrols we are an official nanny state and we all know personally with power comes lead foot in some people

Saw the new Clio the ther day and a PoG the clio...doesn't have a soul whereas the PoG had a tune (don't know the model but it was def the sports as it had twin exhaust front air dams, and air splitters behind the front wheels)

[Brian916]

My turn! Woo.

Well, if I decided I didn't want to wait 4.5 mths for the GTi, I'd probably buy a Golf 118TSI with comfort and sports pack. Test drove one and it was just fantastic. Other option is to say bugger the Polo and just get a comfort pack on Golf GTi in manual...

But.. I loved the test drive in the polo with the flappy paddles (Thanks Mr Clarkson for such a descriptor). The coasting to the lights and 'flapping' down was just so much fun every time I did it - the engine revving to be at the correct speed for the lower gear made me grin and reminded me of riding the bike but without quite so much fun!

Not much else I'd like except the other VAG product that isn't available here - the Veyron. (I'm accepting donations to the 'get me to Europe with enough money for one' fund)

[leasaunce]

i'm happy to wait, as long as they do their job properly. rushing the job would stuff up everything.

[Car25]

I am an Apple tragic but a waning Volkswagen fan.

The difference between the two companies?

Apple has great product combined with a fantastic customer experience...seamless.

Volkswagen has terrific product but a woeful customer experience...the opposite of seamless.

Recently took delivery of a Polo:

I was not too fussy on colour so didn't have a particularly long wait but there are a huge number of disgruntled people out there who have been told they have to wait for some months and even then without a guaranteed delivery date. This is poor logistics management and messaging. Too much buck-passing and misinformation, between Volkswagen Australia, Volkswagen Head Office and individual dealers.

The Demand exceeds Supply challenge means that dealers can and do treat potential customers with disdain. They simply don't care. This was certainly my experience.

Huge mismatch between Options prices in Australia and those offshore...way beyond those explainable by taxes and shipping costs.

Daylight driving lights? Who thought Australians would want these? Is Big Brother dictating that these should be mandatory for all?

Bluetooth? I would have thought that this should be standard in this day and age. Why can't Volkswagen provide a simple integrated solution. The alternatives on offer through the dealer were either 'tacky' or outrageously expensive...and in addition were presented in a convoluted confusing way. When I opted for the after-market route, I was abused by the Service Manager at the dealer. The overall experience the antithesis of my dealings with Apple where I simply get a 'solution' with no fuss or bother..

In summary, good product without a positive customer experience = unlikely to recommend Volkswagen to others.