Capped price servicing

**alexaescht** · 02-04-2013, 04:53 PM

Originally Posted by Hail22

Put it this way...VW servicing...the extra coin that you pay is basically the "free" loan car you get whilst your vehicle is being serviced

That's what they want you to think anyway...

**Lemonskin** · 03-04-2013, 10:06 AM

Mark at VW Sutherland confirmed this too, only cars sold in 2013 under the capped price servicing scheme get this. He did not have a lot of info, he said VW put this info out as a marketing ploy but have still not finalized details and the dealers themselves don’t know what cars it will properly apply to. He said its not an issue yet as no cars have yet been sold under this scheme.

For me it wouldn’t make a huge difference as my service includes a pollen filter change and brake fluid change to the total price would be closer to $600 even if I was covered in the scheme (rather than $680 normally)

So I won’t be servicing my car at a Volkswagen dealer! Too expensive. Likely Southern Star Autohaus will get my business.

**anglo_dude** · 03-04-2013, 11:13 AM

Originally Posted by Lemonskin

He said its not an issue yet as no cars have yet been sold under this scheme.

Wow they haven't sold a car since the 1st January?

I guess he means that no cars sold since the 1st January have clocked up 15,000ks and so haven't come in for their first service.

**Lemonskin** · 03-04-2013, 12:12 PM

Originally Posted by anglo_dude

Wow they haven't sold a car since the 1st January?

I guess he means that no cars sold since the 1st January have clocked up 15,000ks and so haven't come in for their first service.

Perhaps, but he did also say that VW still haven't finalized it all yet!

**Nuggos** · 03-04-2013, 01:00 PM

Hmmm i wonder how much dough VW are loosing from over charging, im gonna guess a heck of a lot

**Lemonskin** · 03-04-2013, 01:49 PM

Originally Posted by Nuggos

Hmmm i wonder how much dough VW are loosing from over charging, im gonna guess a heck of a lot

It's sure going to make people look and ask "Why am I paying so much more for the same service?"

**TSI_Dan** · 03-04-2013, 05:52 PM

I shot off an email to VW Australia asking why owners of CURRENT and IDENTICAL pre-2013 model vehicles were being discriminated against and have been left out of the capped price service scheme. I was sure to cc the dealer principal from where I purchased my car. I have received no repose from VW head office but the dealer principal personally emailed me back to offer capped price servicing at this particular dealership on my 2012 vehicle despite it not being applicable. A note has been made on my customer/vehicle file regarding this. She is very curious to hear the response from VW Group too...

**Diesel_vert** · 03-04-2013, 06:36 PM

Originally Posted by Lemonskin

It's sure going to make people look and ask "Why am I paying so much more for the same service?"

I would actually be asking, "why go to a Volkswagen dealership at all for scheduled services?", when there are good alternative options in the form of independent workshops.