Bluetooth adapters not being supplied at delivery - MY13 Polos

[ill0gitech]

Also, I take it that the microphone is located in the display that sticks out. If this is the case it means that it is only of use to the driver.

The microsphone is not located here. I believe it's located where the stock mics usually are (near the interior light?)
The adaptor is simply a dock with a touch display to control your phone. It connects up to power and to the antenna. No Mic, no speaker, no nothing. It's just an interface.

[JonP01]

Are you dealing with an elderly chap with the initials pmm? He is a decent guy. I have an issue with my gti that i purchased from them. Pmm pointed out that a side window was scratched and would be replaced on the 1500km free service. Called them last week to book the service and turns out they did not order the part. So now they've ordered it and will be fitted next week. Pmm was apologetic. I don't think that was his fault. Its the service guys.

Good to hear that you are getting your screen.

PMM was the person who handled all the initial queries, test drive, negotiations, trade in, contract signing etc. I agree, he is top notch and a real asset to Paul Wakeling. He went on holidays a week after the contract was signed. The problems all started after he went on holidays. Now PMM is back at work, the issue appears to be resolved.

I am going to need to be very clear in my customer survey that PMM was great at all times and that the only relationship he had to my issue was that he solved it. He seemed genuinely mildly horrified when he rang me yesterday.

So I think it needs to be made clear to anyone reading this thread, that I would not hesitate to buy from this dealer again but only if PMM was handling it all (and not taking a well deserved holiday).

[ill0gitech]

Just remember that the guy that sells you the car, isn't always going to be the guy helping you with post-sales service.

[JonP01]

Just remember that the guy that sells you the car, isn't always going to be the guy helping you with post-sales service.

I have never really ever expected that to be the case over the years. I had always had the expectation that the last you see of the car salesman was after he took your cheque and handed over the keys. So it was quite surprising to hear from the original salesman. But it seems to be a closely knit VW dealership. The new car delivery room is just metres from the service department and the two rooms are only partly partitioned off. It's not like most places I have been to where service and parts are across the street from each other.

[JonP01]

Just reporting that all was sorted this morning when the car went in for the one month / 1500 inspection. Had the adapter fitted and problem has thus been solved. It was a very quick and pain-free visit too. There were absolutely no problems whatsoever to report with the car itself and it was in and out within half an hour.