Quote Originally Posted by LukePolo View Post
So today I had my booking at Alto VW
I'm pretty happy with the outcome.

Water pump and heater hose replacement, the hose was a little bit leaky (explains why i had to keep topping it up) and the water pump was not operating correctly. (This is my second water pump in 30,000km... im losing faith in them.)

Also had the armrest securing bolts tightened because it was waving around..

AND they washed my car (it was filthy from my trip home from canberra)

I'm a little nervous about the water pump fiasco, i don't know if this is the end of it. I was told that even though i've had it replaced under warranty, when my car is out of warranty in 10,000km/4 months, the parts replaced under warranty do not carry a seperate warranty.. Unless i pay to have the parts replaced, then they carry a 2 year guarantee.

What do we know about the fail rate of these things? or have i just been unlucky?
I don't think you're unlucky.. its simply a manufacturing fault as VW explained to me when my water pump decided to play up at 45000k. I wasnt impressed but VW recognised this and paid for the parts and a portion of the labor cost. And yes the replaced parts are under a 2 yr warranty. My suggestion would be to ask VW to apply a gesture of goodwill if ur water pump plays up after the warranty period. Good luck