2015 GTi DSG - Thunk/thump when shifting from 2nd to 3rd

**charais93** · 29-01-2016, 12:31 PM

Called My Dealer and the service department is still getting back to me. Picked Y demo up with 4500Ks on it, now has 55xx And the 2nd-3rd Clunk is happening.

Anyway if blowing up at them and getting my money back, Or a New GTI.

I also looked, The inspection Checklist was done 7th month last year and i took Delivery in the 12th Month, Can i catch them out on this? Arent they meant to do a Pre Delivery Check up list?

**LukePolo** · 29-01-2016, 02:21 PM

Originally Posted by charais93

Called My Dealer and the service department is still getting back to me. Picked Y demo up with 4500Ks on it, now has 55xx And the 2nd-3rd Clunk is happening.

Anyway if blowing up at them and getting my money back, Or a New GTI.

I also looked, The inspection Checklist was done 7th month last year and i took Delivery in the 12th Month, Can i catch them out on this? Arent they meant to do a Pre Delivery Check up list?

Good luck..

Fair trading law states that if the vehicle has factory warranty on it and the service departments attempts to fix the issue (successful or not) then you are not entitled to a return or new vehicle.

There may be a clause in your terms of sale in regards to a 21 day cooling off period..

If the vehicle has attempted to be fixed and the dealer has come back with "a characteristic of the vehicle" and the vehicle still operates... then it is operating as intended (to take you from point A to point B)

Your next step is to phone VW customer care to have the issue escalated.

**deepblue_471** · 07-02-2016, 05:30 PM

Hi all,

Have any of you noticed that the thumping is reduced/goes away when the engine is really hot (oil temp 104 deg) with the A/C on.
Any of you experienced this?

**EJ91** · 07-02-2016, 08:20 PM

If it helps some people, my gti had the clunking thumping issue. Started at about the 3-4000km range and lasted till 9000ks. I took the car for a drive to surfers paradise and back from Sydney and have not had any issues since then! Now heres is where it gets worse, took it for a 15K service last week and noticed a new springy sound when cruising in 3rd gear. Anyway the dealer had a look and the clutch pack is F'D!
So jump on it straight away and get them to book in a thorough test and in my case a "new and improved" clutch pack which will supposedly fix the issue. VW hasnt sent the new clutch pack in yet so im just waiting for the call to have the repair done when the parts arrive from Deutschland.

**notflyingscot** · 07-02-2016, 08:31 PM

Originally Posted by EJ91

VW hasnt sent the new clutch pack in yet so im just waiting for the call to have the repair done when the parts arrive from Deutschland.

As and when you have the new clutch pack fitted I'd be very interested to know the part numbers which are used. Had our 7 speeder "fixed" 15 months back however I've read there may be yet another set of parts now being installed since then.
NFS

**EJ91** · 08-02-2016, 08:36 AM

Yeah the service manager said this is actually a newer variant of the clutch pack so ill let the forum know once it gets replaced.

**charais93** · 01-03-2016, 02:11 PM

Will be 2 weeks tomorrow since i Took mine in, they did the reset and slfteare update, still the same. It has to be a hardware problem, gonna keep on their back, not sure they dont admit it needs a new clutch pack or tranny, they like to beat around the bush

**SPA50** · 20-05-2016, 05:34 PM

Hey guys any updates on other fixes? Gfs my15 polo gti also does this and has done since @NuffNuff

**deepblue_471** · 21-05-2016, 12:55 AM

Hey all,

Here to give you an insider update. Had my DSG box flashed to a new software level. My banging into gear from 2nd into 3rd is gone.
Unfortunately the software isn't available at the dealers yet. Hang in their, it should be released shortly (in 1 months time).