2015 GTI Driver Assistance Voice Control Rort

**Kroozaa** · 16-09-2015, 10:39 AM

Originally Posted by HenryJr

Did they say how much it was to purchase?

No. Just that it was a 'genuine VW accessory'

**Kroozaa** · 16-09-2015, 10:40 AM

Originally Posted by ill0gitech

If it's similar to the 2012.5 version it can be enabled/disabled, and there are instructions for disabling it in the VCDS forum.
There's a voice command button on the steering wheel, which I had re-coded to mute my stereo

Sounds like a go ... VCDS forum??? Can you send me a link please?

**Kroozaa** · 16-09-2015, 10:42 AM

Originally Posted by pologti18t

You said you bought a Golf GTI. Why have you posted this in the Polo forum?

Eerrr... cos its a Polo GTi

**Kroozaa** · 16-09-2015, 10:49 AM

Originally Posted by SunnyCoast_GTi

What I got back from VW about it

Hi

This part is not for our market.

FYI - All accessories that are available in Australia are shown on the current accessories list, if It’s not on the list then it has not been tested for ADR’s and developed for our market as yet and as such is not available for sale.

Hope this helps.

Regards,

Nick Trevascus
Parts Technical Specialist

VOLKSWAGEN Group Australia
24 Muir Road
Chullora NSW 2190
PO Box 414, Regents Park NSW 2143

'Not for our market' ... 'not tested' ?????
Why not? They are happy enough to sell the car here. What possible ADR could there be?
The buttons are on the media unit and the steering wheel so all the hardware is in place AND INCLUDED IN THE PURCHASE PRICE
If English (AUS) is a problem for them I'm quite comfortable with English (UK) and I have friends who would want to use their first language (eg German or English (US))
First time I touched the button I got the 'rising tone' as detailed in he handbook, so it was working then, but now nothing
I just want what I've paid for

**Kroozaa** · 16-09-2015, 10:54 AM

Originally Posted by DV52

hi all - just been reading your discussion about VC. My mk7 Golf also has the "voice" button and the button on the steering wheel. And I was also told by VW Australia that it would be an optional extra to install on the car.

However, I was able to persuade VWA to install it at no additional cost - after much debate and after a very long time arguing with the wrongly named "customer care" managers. The reason for me winning my claim was that the VW brochure for the mk7 (at the time) advertised that my model had VC. The brochure has now been changed.

Anyhow, the point of my post is to advise that the aftermarket fix is available for the MIB infotainment unit. But VW want over $400 to install the software patch (it's on a SD card). Also, whilst there is coding change needed on the control module at address 5F which can be done with a VCDS cable, making this change will do nothing without first loading the software on the SD card.
Cheers
Don

Thanks Don
So functionality supplied as standard all over the world is an extra in Aus
Sounds like a rort to me
I won't be letting this drop

**ill0gitech** · 16-09-2015, 01:02 PM

Originally Posted by Kroozaa

Sounds like a go ... VCDS forum??? Can you send me a link please?

Here. But if Don is right, it wont help.
I dont remember what the thread was, but it had to do with the voice control button

**Kroozaa** · 16-09-2015, 08:23 PM

Originally Posted by ill0gitech

Here. But if Don is right, it wont help.
I dont remember what the thread was, but it had to do with the voice control button

thanks - am following up

**JNash** · 18-09-2015, 06:41 PM

Same issue today when I picked up my MY16 GTI.

The service department told my salesman that it will cost $400 to activate a button that is already on the steering wheel and displayed in photos on the website with no indication that it is an optional extra. Fortunately, my salesman is on my side and is trying to get it activated for me for free. If he's unsuccessful then I'll escalate the issue with Fair Trading, as it's a clear case of misleading conduct.

**JNash** · 25-09-2015, 04:03 PM

Finally reached a resolution with my dealer after much argument and denial of responsibility. The general manager tried to tell me there was nothing to remedy and it wasn't in any way misleading. Funny what threatening to report them to the ACCC can achieve. They're going to activate voice control free of charge and are ordering in the parts for it. I think it's just an SD card. If anyone runs into the same problem, stick to your guns. Don't let the dealer try to fob you off to head office. Your contract is with them, not Volkswagen Australia.

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