Reply With Quote+1Originally Posted by pontiff
As pontiff mentioned, get your laws together if they say anything less than 100%.
Volkswagen Fan
ABSOLUTELY! So sorry to hear that man! Did you get any warning? was it noisy to start with or did it just come out of nowhere?My 2010 Polo 77tsi (MY11) has 65000km and is in the local dealership at the moment
It had the rattle on starting which went bad and the car would not start. The service folk have diagnosed the issue as a slipped timing chain resulting in valves hitting the pistons. The fix is to replace the engine but at this stage no word back from VW "Good Will". I am expecting they will offer something less than 100% but I wont be happy with that. 65000 for a timing chain is not "Fit for Purpose". Not even for a belt either.
Other threads on this issue:
Polo TSI 2010 problems - snapped timing belt
CAM chain tensioners failing..... TSI engines.
I will post back with progress...
Perhaps prepare youself too (if you have not already). Get all the laws and acts that relate to this, know what the wording is in relation to 'fit for purpose' and the consumer law etc. Reach out to others who have had this happen to them and the ones here that have had their chains changed (and multiple times on occasions like mine)
If we can be of any help please do reach out.
My Car(s): 2011 6R TSI Comfortline (Pepper Silver),
If you're in need of any 6n1 parts, odds are that I am going to have them (dismantling 2 at the moment)
Volkswagen Fan
+1
As pontiff mentioned, get your laws together if they say anything less than 100%.
Volkswagen Fan
Why didn't you do something about it when the rattle started instead of letting it get so bad the chain jumped?
New Dubber
A progress update:
To recap, my 2010 Polo 77 Tsi 6R destroyed itself due to faulty timing chain tensioner. 65000km on the clock.
I've now heard back from VW Good Will and they have offered 100% parts, 70% labour. 0% for diagnosing the problem so will still be $850+ out of pocket for labour changing an engine and confirming it was their rubbish tensioner at fault. Next I will try Dept of Consumer Affairs (WA) and try and get better outcome.
Not very happy with this car. It already had its DSG clutches replaced around 20,000km under warranty. What next?
Actually very happy with dealer's service centre. They have been great so far.
Volkswagen Fan
0% for diagnosing the problem??? given that they are doing 100% on parts I would have thought that diagnosis would be a given? they found that the tensioner is at fault, they could cover that too (imho).
What dealer is it? good to hear they are looking after you
My Car(s): 2011 6R TSI Comfortline (Pepper Silver),
If you're in need of any 6n1 parts, odds are that I am going to have them (dismantling 2 at the moment)
Volkswagen Fan
They are shafting you with the diagnostic fee. As they have applied good will then the whole job needs to be accounted for as a warranty job, meaning they need to account for labour time as per the repair times manual. That should save you some money because they won't be able to inflate the rates, also diagnostic time is incorporated into the warranty job itself.
Volks Handy
Servicing - Repairs - Diagnostics - Mobile fault scanning/clearing - A/c work
10 years experience working for Audi/VW/Skoda
Now in Perth NOR, Western Australia.
New Dubber
The dealer was John Hughes in vic park (WA). The service manager has been very good to deal with.
As for VW Group Australia, I think not paying for diagnosing the fault is lame, particularly as they require it to be done by their representative in order to assess the 'good will' claim. I don't see any reason to distinguish between parts and labour either other than as a bargaining ploy. It is the cost of the repair to make the fault good.
Will be seeing what happens with DOCEP (WA regulator of consumer laws) in a few days. Meanwhile the car sits in the workshop.
For others, here's the word from ACCC. These are national regulations and pretty clear.
https://www.accc.gov.au/consumers/co...mer-guarantees
New Dubber
Does anyone know if vw dealers should replace timing chain guides when replacing tensioner and chain??
think l've got the rattle backOnly done 9K .WTF.
New Dubber
Hi All,
This informative thread has prompted me to join Watercooled and throw in my input as I believe I am about to go through the same fun & games. The story so far is that I am the 2nd owner of a 2010 77Tsi with about 86,000km on it. Went to start it the other day and it cranks but won't kick over. Sounds like something expensive is wrong with it.
So after researching over the last couple of days, its seeming more and more like the dreaded Skipped Tooth issue. For those who have managed to have VW cover all or partial costs, was this only possible through the service department at a VW dealer? I plan to have mine towed to a Specialist workshop to diagnose and advise me from there.
Was a recall done in Australia relating to this issue? I do have a couple of recall stickers on my door jam but I believe they were only to do with DSG.
Cheers.
Seb
New Dubber
Thanks for the very informative thread guys.
My wife bought a 2010 MY11 VW Golf 77TSI in early 2011. Driven sedately for the most part with majority of kms on the highway. It has 68k on it now, serviced regularly but not at VW. It has started making the rattling noise on cold starts intermittently but it normally goes away after about 10 seconds.
I've taken it to VW Austral in Brisbane and it didn't make the noise yesterday but has done so today.
They just rang me then and said they need 4 hours of labour to strip the engine to 100% diagnose the issue and then will apply for goodwill from VW Australia. Does this sound like the regular process to you guys?
Not keen on them stripping it, finding out that it's something not quite the same and then being charged the whole lot for it.
This is the newest car I've ever owned and the most troublesome. I think I'll go back to Toyota's after this is sorted.
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