Reply With QuoteJust in case the dealer won't come to the party with warranty where do I start or who do I put my case forward too? I should get an answer from the dealer today.
Sent from my iPhone using Tapatalk
Volkswagen Fan
Standard dealer responseOriginally Posted by epigoo
MY18 Golf 7.5R - Ecotune Stage 1
Mazda RX2 - 13B Bridgeport GTX4202R
Volkswagen Fan
Just in case the dealer won't come to the party with warranty where do I start or who do I put my case forward too? I should get an answer from the dealer today.
Sent from my iPhone using Tapatalk
2015 Golf R. Lapiz Blue.
Dub Crazy
Customer assist.
The case you are puting forward is that it's a known issue that causes catastrophic damage to the engine when it fails. Your statutory warranty says that a reasonable person would expect that a quality product such as a VW would be fitted with an engine that is fit for purpose and has an expected life of "X" (about 200-250k km).
I assume you've read the information on the ACCC website?
carandimage The place where Off-Topic is On-Topic
I used to think I was anal-retentive until I started getting involved in car forums
Dubber
Is this a know fault in the 2010 models, that could potentially cause issues.
Volkswagen Fan
Just finally spoke to VW this morning. Excellent news, they are covering 100% of the cost. That's on a 4 year old car that's done about 85000klms. Very happy.
Sent from my iPhone using Tapatalk
2015 Golf R. Lapiz Blue.
Volkswagen Fan
Same here (also 2010 car). For others reading this, 100% parts and labour is what you should aim for and anything less should be unacceptable for all the reasons stated above.
My Car(s): 2011 6R TSI Comfortline (Pepper Silver),
If you're in need of any 6n1 parts, odds are that I am going to have them (dismantling 2 at the moment)
Dubber
Just spoke to dealer and booked in, they want to keep the car overnight so they can attempt to replicate the rattle when starting in the morning.
They also said the diagnostic fee is $165 which is absorbed by the cost of the repair if I choose to have it done.
However, they weren't able to confirm that they would waive the diagnostic fee if I was to get the replacement for free, they said they would have to make a claim for assistance with Volkswagen.
Not sure whether to try another dealer.
Volkswagen Fan
I was told the same thing, its just standard dealer fare. It kind of makes sense as if they find the issue relates to something completely different (loose engine cover for example) then its not a warranty job.
I would not worry though as you and we all know what they will find.
My dealer actually even said "we couldn't replicate it but we know what you're talking about". You could just come to them with "Keep it for as long as you need to hear it, it WILL happen".
My Car(s): 2011 6R TSI Comfortline (Pepper Silver),
If you're in need of any 6n1 parts, odds are that I am going to have them (dismantling 2 at the moment)
Dubber
Yeah I assumed it was just a standard claim. Yeah i doubt my car will be cold enough next week for it to happen.
Volkswagen Fan
While temperature is certainly a factor, mine did it when i went out for lunch on a 34c day so don't fixate too much on the ambient temperature, it does have (to an extent) a mind of its own when it comes to when it will present.
Of course your dealer will have seen a myriad of these before and the techs will be thinking "good.. another full day job to book out to VW, yeah i heard it"
They're not stupid, they would be seeing a lot of these now so they will most likely guide it through the process pretty easily
My Car(s): 2011 6R TSI Comfortline (Pepper Silver),
If you're in need of any 6n1 parts, odds are that I am going to have them (dismantling 2 at the moment)
Bookmarks