VW Welcome Pack

**Timbo** · 25-09-2008, 07:23 AM

I hope someone from VWA reads these forums, because what this thread shows is how hit and miss their welcome pack, road assist and after sales care is. And hit-and-miss is the worst of all possible worlds for them: if you get it right, it's cool and no-one comments; if you miss everyone, well...at least there's equality; but hit and miss means everyone thinks its poor service, even those who were (randomly) treated properly

**Whubbsie** · 25-09-2008, 08:02 AM

wait what's the welcome pack?? thought the assist cards was the welcome pack...thats the only thing I got and I got the survey thing 2 days ago as well.

**marko** · 25-09-2008, 10:35 AM

I got a bottle of wine and a couple of keyrings, plus a full tank of fuel which I thought was pretty good. About a week after getting it I got a call from VW assist to check that my address details were right, and then a week after that I got the VW assist card in the mail. Also got 2 calls from the dealer, the first about 1 week after picking up the car and the second a week later...just to check that everything was ok. So all in all they seemed pretty good.

**Timbo** · 25-09-2008, 10:53 AM

That's a pretty good process. The issue is the contrast between your experience and that of others who received nothing, have heard nothing -- and are probably finding out about it here for the first time

**Cygnus** · 25-09-2008, 11:08 AM

Just called up VW assist, and they have my details on their computers, and they will post out a card for me. I did get a broken GTI lanyard from the dealer a few weeks after my purchase if that counts for anything.

**PeterHBne** · 25-09-2008, 11:50 AM

I paid $26,990 on the road - this is at the lower price end of the scale as new cars go - my expectations of bells and whistles are pretty low - I'm happy if people are kind of nice to me and (more importantly) do what they say they'll do when they say they'll do it.