VW Welcome Pack

[Blitzen]

VW should be sold by Audi over here. Every time I have been to an Audi dealer(I like to dream about what may be my next car...), I have been treated well, and have eave had follow up phone calls, where as my VW experiences have ALL been crap...The only saving grace has been the car, nothing more. My car only goes to the dealer for warranty issues, because I have no trust in VWA, the dealers, service departments and their jacked up prices($350 for a minor service, jam that in your arse...)

[T Go]

I havent had any troubles with the dealers or VWs service SINCE purchase (I wasnt 2 happy about it DURING purchase)
But after delivery, I have recieved the welcome pack, gotten the magazine subscription and I took the car in once to get a headlight unit replaced and was satisfied with the service department.

My old man has a Golf GTI, and after 1yr of ownership, the dealer sent him on a trackday... that was kinda cool...

So I cant complain with the experience we have had.

[FL00DY]

I havent had any troubles with the dealers or VWs service SINCE purchase (I wasnt 2 happy about it DURING purchase)
But after delivery, I have recieved the welcome pack, gotten the magazine subscription and I took the car in once to get a headlight unit replaced and was satisfied with the service department.

My old man has a Golf GTI, and after 1yr of ownership, the dealer sent him on a trackday... that was kinda cool...

So I cant complain with the experience we have had.

Was/is your dad on VWVortex? I remember when I was waiting for my car in 06 there was a guy waiting for a Polo GTI for his son, so he would stop using his Golf GTI

[T Go]

Hahahaha
No that wasnt me.
I stay away from my dads Golf... makes me want it everytime I drive it.

[Piotr]

when i picked up my Polo i got a rewards one tin with a rewards and referral card a book on how and where to use your rewards card a VW keyring and 2 pens with pointers in them. But the VW assist thing took ages to arrive.

[Whubbsie]

when i picked up my Polo i got a rewards one tin with a rewards and referral card a book on how and where to use your rewards card a VW keyring and 2 pens with pointers in them. But the VW assist thing took ages to arrive.

What dealer is that?

I bought from Werribie, I was happy with my sales guy but the rest of the staff weren't so good, my car had swirls and paint chips when it was pointed out to the dealership owner, didn't even get a sorry just a well fix it when you come in next, won't judge to harshly yet will wait till my service and see what they do.

Welcome pack took 3weeks to arrive

[Piotr]

Barloworld Mentone good sales and service

[Stuwey]

I'm not sure about al these NSW dealers.... Solitaire here in SA do a fantastic job.

I got my keyring, and the survey thingo, but i'm not sure about the welcome pack or roadside assist card?

[Bubu]

This being my first brand new car I didnt even know about a welcome pack until reading a thread on VWW about a week ago.

When I bought my car I did get 2 keyrings, a few issues of the magazine sent in the mail and the survey.

But I didnt get the roadside assist card. So I called VW customer service to ask about it. My address was correct in their system yet 8 months later still no roadside card. They said they would send it out again so we will see what happens....

[DaveMack]

Got a welcome pack: roadside assist card, a feedback questionnaire on the actual purchase of the vehicle - was it all I expected, had the dealer outlined all the benefits, yada yada. Nothing spectacular ... no freebees.

Dave