VW Welcome Pack

[Blitzen]

I didn't get one. Only get surveys posted every few months for me to do. Maybe my pack got lost by AusPost.

Get straight onto VW Australia about that. I waited 9 months for them to start the process that enables me to get my Welcome Pack. Hopefully I should have it soon.
If you didn't get your Welcome Pack, it means your dealer didn't forward on your purchase information to VWA, and that your vehicle isn't covered by the roadside assist. This information was passed onto me by VW Raodside Assist when I called them about the welcome pack. Thank Christ I didn't have an issue with my car that would have left me stranded.

[FL00DY]

Get straight onto VW Australia about that. I waited 9 months for them to start the process that enables me to get my Welcome Pack. Hopefully I should have it soon.
If you didn't get your Welcome Pack, it means your dealer didn't forward on your purchase information to VWA, and that your vehicle isn't covered by the roadside assist. This information was passed onto me by VW Raodside Assist when I called them about the welcome pack. Thank Christ I didn't have an issue with my car that would have left me stranded.

Yeah that's really poor form from the dealer, it's things like this that give car dealers a bad name.

[Blitzen]

Yeah that's really poor form from the dealer, it's things like this that give car dealers a bad name.

I have nothing but bad stuff to say about the dealer that I got the car off...They will remain nameless, but the are in Penrith NSW, across the road from the Subaru dealer.

[FL00DY]

I have nothing but bad stuff to say about the dealer that I got the car off...They will remain nameless, but the are in Penrith NSW, across the road from the Subaru dealer.

lol wow you really did a good job of avoiding who they might be And I've heard bad things from them also.

[Blitzen]

HAHAHAHA...There may be more than one VW dealer in Penrith, I'm really not sure...

[FL00DY]

HAHAHAHA...There may be more than one VW dealer in Penrith, I'm really not sure...

hhmmm the riff not really big enough for 2 VW dealers

[Grant]

HAHAHAHA...There may be more than one VW dealer in Penrith, I'm really not sure...

lol. there's only one vw dealer in penrith. its where i live. it was actually your bad feedback that made me buy elsewhere. i never even paid them a visit!

[FL00DY]

lol. there's only one vw dealer in penrith. its where i live. it was actually your bad feedback that made me buy elsewhere. i never even paid them a visit!

I got a quote from them way back Jan 06, they were still at the old place on the Great Western.

Lol I remember saying how I was thinking about buying from Parra, cause their servicing was round the corner from work. He said he offers to pick up customers cars from their homes from all over Sydney to get them serviced in Penrith

[Blitzen]

lol. there's only one vw dealer in penrith. its where i live. it was actually your bad feedback that made me buy elsewhere. i never even paid them a visit!

Hahaha, good to hear. I am still trying to deal with their crap(non returned calls, 2.5 months to get money off them that they owed me for options not delivered on the car, and now the whole debacle about not being covered for 9 months cos some bogan in a suit can't do his job correctly) , and I wouldn't wish them on anyone on here.
P.S: I'm from Emu Plains originally, so technically speaking, cos I am from the other side of the Nepean River, I am not a bogan...

[Timbo]

I think VW or its dealers is screwing up here, big time.

For the Polo, I received the RoadAssist card at delivery -- nothing else since, although I did get a few issues of the VW magazine. When the car is serviced by the dealer, someone rings me up. As the dealer has inevitably never done anythin about what I've asked them to do, I give poor marks. The 'survey girl' always says she'll draw this to the attention of the service department, who'll contact me. They never do!

For the Golf, we received a phone call from VW almost 2 months after taking delivery saying the Welcome Pack was 'in the mail'. Nothing has been received, and this would be a good month ago.

Here's the really odd part: we owned a Mazda and a Honda previously. Both send us their magazines and material about new models. While many may treat it as junk, it's at least keeping me informed. I prefer this experience and I'll remember it.

Whereas VW takes the mushroom approach