Sooty might be a goner :(

[Preen59]

What swearing? I just put some random asterisks in.
Cheers,
Trent

I got banned for random asterisks.. hahaha.

[GoLfMan]

My daughter got a bunch of crap from the insurance company when a neighbour backed into her car.

The "Customer Service" person she got on the phone told her she would lose her NCB and have to pay her excess.

She rang me in tears and relayed what the insurer had said - I calmed her down and told her to ring the insurer again. She did, and got a different person who said - no worries, you know the details of the offender, just bring your car down when it suits and we'll fix it. You are not going to lose your NCB and you don't have to pay a cent.

So, two suggestions from me -
1. If possible, get another clerk in the insurance company and see if anything changes, also you can always ask to speak to the person's manager. I always do this when I encounter a numnut junior trying to give me the run-around, and it always works, but it always requires persistence along the lines of " with all respect, you are not helping me, I insist on speaking to your manager."

2. If you fail to get anywhere, just hire a Private Investigator. I'm sure that obtaining an address for a license number and a name would be a walk in the park, and would cost you far less than paying the excess and losing your NCB

both great points, i'll be calling up my insurance company tomorrow to demand they waver the excess.

Didnt know any damage over $2500 had to have a Police report! Will get one sorted if my insurer doesn't back down

[pologti18t]

For the record, anything over $2,500 damage requires a Police Report to be filed!!

!

Think about it... how in the hell would anyone know what $2500 damage was....

[Ben_GTI]

That private investigator idea certainly sounds like a good deal... I mean even if it costs you $100 less than ur excess, its still $100 in your pocket and it won't be hitting your premium.

[Gti Dave]

Think about it... how in the hell would anyone know what $2500 damage was....

Yup very true unless you have a panel beater on hand as a consultant

[GoLfMan]

That private investigator idea certainly sounds like a good deal... I mean even if it costs you $100 less than ur excess, its still $100 in your pocket and it won't be hitting your premium.

it may come to that

[Jarred]

just try the cops again. go to a different cop shop if you have too. maybe walk in with some chips or someting.

but park the mk 1 around the corner a ways...

[Water Boy]

Ill be the private investigator and it will cost you a drive of your Mk1 and beer.

[GoLfMan]

Ill be the private investigator and it will cost you a drive of your Mk1 and beer.

LOL!!

Sooty's repairs start today. Due to get it back 21/10/2009

anyone up for a welcome back cruise

[Spec83]

Think about it... how in the hell would anyone know what $2500 damage was....

Anything where panels are bent these days is over $2,500 with labour @ $100-ish an hour as a rule of thumb

or... you could also do what any normal person would do and get one of those things called a 'quote' before you file your Police report..

Remember to put your brain into first before firing off replies