Scratched polo gti after dealership service.

[Gti Dave]

So pissed off and absolutely fuming when I got home after the service! I was hosing down the car to wash it and found a deep scratch on lower corner of right side of front bumper and scratch and chipped paint on left rear wheel on spoke next to the tyre air valve.

Don't know about you guys but it seems to nearly always happen to me. Everytime I take my car to service, I end up taking several more trips back and forth to get issues caused by them to be rectified.

This is the reason why I do most of the servicing myself. It works out cheaper, don't have to travel back and forth, car remains in same condition as prior to the service (or even better) and save time and frustration.

Has anyone else had similar problems with dealerships after getting their car serviced??? Anyway, despite them completely denying it, I finally got them to agree to get the scratched fixed. So hopefully, I'll get a call from them regarding arrangements tomorrow as promised.

Sorry about the long thread, just had to ventilate away my frustration.

[Blitzen]

So pissed off and absolutely fuming when I got home after the service! I was hosing down the car to wash it and found a deep scratch on lower corner of right side of front bumper and scratch and chipped paint on left rear wheel on spoke next to the tyre air valve.

Don't know about you guys but it seems to nearly always happen to me. Everytime I take my car to service, I end up taking several more trips back and forth to get issues caused by them to be rectified.

This is the reason why I do most of the servicing myself. It works out cheaper, don't have to travel back and forth, car remains in same condition as prior to the service (or even better) and save time and frustration.

Has anyone else had similar problems with dealerships after getting their car serviced??? Anyway, despite them completely denying it, I finally got them to agree to get the scratched fixed. So hopefully, I'll get a call from them regarding arrangements tomorrow as promised.

Sorry about the long thread, just had to ventilate away my frustration.

Mate, welcome to the forum...

You don't have to deal with that crap. I had very poor dealings with My dealer(Penrith VW, but thats not there real name, but thats where they are...). I my dealings were all good up until the day I told them I was going to go with Salary Sacrifice finance packaging instead of their own finance, and then I didn't get the wheels I wanted on the car after I had paid for them, and then I has to wait 2 months before I got the money for them...
Luckily I kept a Record Of Conversation of all my dealings with them, and this proved very handy. I caught their lies with the proof I had, and then threatened to go to VW Australia with the evidence that i had against them.

My suggestion to you is to write a letter of complaint with name, timings, and if possible, photos, to Vw Australia outlining the problems you have had, and any ongoing problems with the dealer you went through.

Ryan

[leasaunce]

i would give them a call first, and go on from there.... if they don't reponse to you, write to The ACCC/Fair trading.

[hkogti]

Happens to me as well...

But i think it is too late, coz u r out of their doors already....

I have also notice some technician from the dealer go up and down ramp with speeds, hence scratching the car's body kit or under car...

I live around one of the dealership and see that all the time...

[Bubu]

Gti Dave, what area are you from or better question is what area is the dealership in which whom you have problems with?

No need to give their full name just a suburb or part of town they are from.

[Jmac]

When i was at Porsche the customer had to donate a little bit of his time to do a body inspection with us before we carried out repairs to their vehicle. Look stuff happens and scratches and dents are sometimes unavoidable, and if you are a tech you would have seen many in your time , However thats not to say its ok, look if it happens do the right thing, dealers are well covered for this and should be upfront. Im sure you were more pissed off about that than the actual thing itself. Crap service by the sounds