Polo Problems & Fix Register

[langers_sydney]

Thanks Mitch appreciated, that's almost exactly what the assist fella said.........

Will take her out for a long spin tomorrow

cheers again

[Blitzen]

I got mine delivered with a very loose negative earth cable...lucky i found it before I drove from Sydney to Darwin...could have screwed the battery or fried the alternator.

[simcard48]

Model: '06 Polo GTI
KM's: 22000km
Mods: None
Usage: Daily

Problem - Aircon doesn't work
Description - Aircon failed to cool the car (a few months back), on any setting. Heating worked
Fix - Serviced re-gassed it and dyed it to monitor for leaks

Problem - Driver side sunvisor lamp doesn't work
Description - The drivers side lamp for the sunvisor mirror doesnt come on.
Fix - Dicovered by serivice (i didn't notice it), and fixed a split wire

Problem: Rear Windscreen washer pump
Description - The jet for the washer fluid supplying the rear windscreen was reported as down on pump power by the service poeple.
Fix: Not yet fixed - service rand out of time to fix it, suspected kink in the system. Yet to reschedule it in to have it looked at

[LoriJarrod]

Model: 2007 Polo GTI
KM: 10,000
Mods: None
Usage: Just picked up today. Had 15k service done on the previous day.


Just picked up a demo polo for the wife's daily. Left Denlo with flat tyres (she didn't realise) and got a little way up the road before she pulled into a servo and rang me. Tyre pressure was 10,10, 14 and 22 PSI for each corner. ABS plus a few other lights flashed on the dash and it beeped quite loudly at startup. Steering wheel symbol light was also constantly on. Very bad handling.

Pumped up tyres to 36PSI and after 2km driving the tyre inflation light activated. Checked pressure again and there was only a 2psi difference (could be different machines etc) Ring Dealer. No help whatsoever. Suggested we ring roadside assistance.

Wife drives to Randwick and lights come on again on dash, beeps and stalls. Wont start. Turns aircon off and re-trys. Starts and she makes it to her friends house. Roadside assistance comes and cannot find any problem. Coolant is below "low" level.

FIX: Hoping to take it back tomorrow to Denlo and either get a fix or exercise our Cooling Off Period rights.

Very disappointed. The sales staff at Denlo left her at a servo on Pennant Hills Rd for over an hour when someone on the telephone said they'd ring straight away. Drove back there to get some options before she headed to Randwick, and a salesman looked under the bonnet and deemed it fit to drive. I'm interested in how a service could be carried out 24hrs previously and the tech fail to notice flat tyres and low coolant.

Any help or suggestions would be greatly appreciated.

I'm intending to ask for a copy of the itemised RO for the work performed at the service.

Thanks.

Jarrod.

[philthy]

You might need to reset the tyre pressure indicator now that the tyres are pumped up properly. Hold the button on the dash in until it flashes.. shouldn't go off again.

There's a thread here somewhere about the polo's spitting out a bit of coolant. Shouldnt be a drama tho its a bit dodgy that they didnt pick it up at service.

Hope ur ownership experience improves a bit from here... my little beast hasn't missed a beat in the nearly 2yrs I've had it

Cheers

[Celestine]

Model: '07 Polo Match 1.6L
Km's: 30,000km
Mods: Custom SRI, BBS Alloys
Usage: Daily Driver

Problem: Creak from LHS rear passenger/quarter panel
Description: Creak when car is going over bumpers, or hard turning.
Fix: Covered by VW warrenty, fault caused by bolts on the rear floor pan not properly secured.

Problem: LHS rear taillight
Description: Watermarks on the interior chrome section of light (without visible damage or cracks on the exterior).
Fix: Covered by VW warrenty, fault is uncertain but according to mechanics, due to possibly broken seal at the upper corners of the light, catching water run-off from the hatch. Replacement issued by warrenty (yet to be fitted).

Problem: Dash Rattles
Description: As mentioned above.
Fix: Being replaced under warrenty as no fault can be analysed and pinpointed.

Problem: Door alignment
Description: Doors not aligned correctly from factory
Fix: Alignment by VW mechanics by adjustors in the panels.

[LoriJarrod]

You might need to reset the tyre pressure indicator now that the tyres are pumped up properly. Hold the button on the dash in until it flashes.. shouldn't go off again.

There's a thread here somewhere about the polo's spitting out a bit of coolant. Shouldnt be a drama tho its a bit dodgy that they didnt pick it up at service.

Hope ur ownership experience improves a bit from here... my little beast hasn't missed a beat in the nearly 2yrs I've had it

Cheers

Thanks Philthy.

Yes, I reset the low pressure indicator after I discovered the button on the dash.

I think we're suffering from a case of sitting in a showroom for an extended period. We'll see what Denlo have to say this morning.

[Timbo]

I think we're suffering from a case of sitting in a showroom for an extended period. We'll see what Denlo have to say this morning.

Did they charge you a dealer delivery fee? If so, I would firmly request a refund of that, as the problems cited all clearly point to nothing having been done. Big cross against Denlo, in my books

[LoriJarrod]

Just spoke to Denlo,

They're giving us a car to drive back to Newcastle and then the service department will attempt to rectify any faults on Monday. I expressed my concern to the Sales Manager that there is no legal protection for a purchaser once this time passes, and that I need assurance of the vehicle being fixed, or the contract terminated without penalty. Of course they're unable to make such decisions, and the DP is apparently unavailable, but he's assured me that "Denlo do not rip people off".

There was no dealer delivery fee, but the cost of the first service was negotiated in the final price. I'll definately be asking for this at the very least.

Sorry for the sour grapes guys. I really love this car but just hate bad service. As far as my wife's concerned, we should get the car fixed and keep it, because we'd be rescuing her from an abused home. (god help me)

[Timbo]

Well, I think most of us here would agree that your poor experience is entirely due to the dealer's poor service, rather than any inherent issues with the car