Reply With QuoteJust another example of VW Oz... can't trust the entire VWG.Originally Posted by pgauke
This has gone all the way to VW Australia... Letter Below.
"Dear Mr. Holland
In May 2006 my wife purchased a VW Polo from Nepean Motor Group in Penrith, based upon recommendations from my father who at that stage owned and was very happy with VW Bora.
At the 15000km service she advised the service department of a problem with the radio cutting out and erratically changing stations on its own. I was advised that the radio was reset and recoded this did not fix the issue.
On the 27/02/2007 the car went back to Nepean Motor Group to get a new radio fitted to fix the original problem however this still did not correct the issue.
On the 18/06/2007 the car went again back to Nepean Motor Group to have the radio looked at for the same problem however no fix was available.
On the 20/07/2007 the car went in for its 30000km service with Nepean Motor Group and again the radio was reported faulty and the service department reported back:
“CHECK/REPORT ON RADIO INOP AGAIN N/C
CHECKED FOR RADIO INOP FOR THE SECOND TIME.
CHECKED AND FOUND THAT RADIO WAS CUTTING OUT.
CONTACTED VOLKSWAGON AND FOUND RADIO REQUIRED
TO BE CODED. CARRIED OUT CODING AND FOUND DID
NOT FIX PROBLEM. CONTACTED VOLKSWAGON AGAIN
AND FOUND RADIO WILL REQUIRE REPLACING ORDERED
NEW UNIT AND WILL ADVISE WHEN PARTS ARRIVE.”
On the 31/10/2007 the car was taken back to Nepean Motor Group to have the radio “supposedly” replaced however after this the original fault still remains.
On the 12/02/2008 the car went into Nepean Motor group for a scheduled service and once again the radio was reported as still having the same fault, however the service department said they could not fault the unit at this stage.
On the 07/03/2009 the car went to Nepean Motor Group for its 45000km service where I again advised service that the fault still remained with the radio and was advised verbally that there was no fix available for this model of radio as this was the lower end unit. At this stage I was not happy with this answer but felt there was nothing more I could do.
On the 29/10/2010 the Polo went in for its 60000km service back to Nepean Motor Group where I again raised the issue for the radio changing stations on its own. The service department tested and advised that yes the unit was still at fault and would take this up with VW Head Office. I was advised at this stage that car was no longer under warranty and a good will request would have to be raised given that the fault had been raised since the car was brand new and never rectified.
I have now been advised that if I would like this fault fixed I would have to pay half the replacement cost of the unit. I feel this is totally outrageous as this has been acknowledged by VW service staff on a number of occasions as a genuine fault.
As you can see by the attached service records we have made every attempt to have this issue rectified under warranty period without success. I would also like to note that this car has always gone back to the same VW dealer for each and every service.
I would also like to point out that this is one of four VW vehicles in my family.
My father owns a 2009 Golf
My Mother owns a 2010 Caddy Maxi Life
My brother now owns a 2010 Tiguan
And all of the radios work fine.
I consider the Polo with the continuing issues of the radio and the fact that this has never been rectified as a black mark on the VW family name. I’m even more disgusted that VW would expect me to have to pay out of my own pocket to have something repaired that was clearly a warranty issue that should have been fixed in the first instance.
Given the ongoing issues with this radio that have never been rectified I feel VW has no other option but to do the right thing and if they cannot rectify the problem with this model radio than perhaps VW need to consider replacing it with another model of VW radio that is not faulty at no cost to myself.
If I do not get a satisfactory result to this issue I feel I have no other choice but to refer this to the Office of Fair Trading. I would hope that VW will do the right thing in regard to this matter as it may reflect badly upon any future purchases of VW family vehicles."
VW response you pay half $600 and we will look at it.
Not happy Jane.
Phil
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