That service centre sounds crap.
Also regarding the gear crunches you should ask them why they were driving your car if it was in for a coolant flush....
And then tell them to ring VW in the UK and ask about the crunches. They released a service bulletin about the crunching and any polo that was getting it had to come back in to get the gearbox oil flushed and changed.
GTI. Leather.
tint,Eibach pro-kit,Whiteline adjustable swaybars,Forge s/brace,BMC,Forge T.I.P & D.V, Cupra R, APR. EBC & 3''dump pipe
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