Air conditioning compressor

[Giallorosso]

Took it into the dealer for diagnostic test today...now waiting to hear back from VWA about possible goodwill repair.

Service manager said there is a blockage somewhere and may have to replace entire AC components..."around $3k"

For a four year old car this is a joke.

[Giallorosso]

So inspection was done at dealer, dealer submitted request to VWA for goodwill repair.

VWA came back and offered 50% of parts. Total cost to me would still be approx $1870.

Have now put in official complaint to head office. Told them it is not reasonable for AC to die after four years and I shouldn't have to spend nearly $2K on a car that's barely a year out of warranty.

Complaint lodged and "case manager" will contact me within the next three business days to discuss.

[Giallorosso]

Today I was told by VWA that "the decision is final and can't be changed".

I have never come across such disgraceful and poor customer service. I first called on the 10th Jan and had to call back three times to eventually speak to someone today.

[Bflat]

Ombudsman time

[Giallorosso]

Ombudsman time

I have contacted the ACCC. They advised me to send a letter to VWA, then if no adequate response contact NSW Fair Trading and initiate a complaint through them.

A different person from VWA is set to call me in the next 24 hrs but according to the case manager I spoke to "will only tell you the same thing as I have".

[noone]

Yeah, I don't think I'd buy a new VW or end up in a situation where I was forced to deal with the dealerships. Its the worst part of owning a bub.

Be persistent mate, if you have all your documents in place, record every call and conversation, you will likely be in a much better standing than they are...