Absolutely Devastated

[OvaltoJetta]

As the title suggest, Im absolutely gutted!


The service department that had the car for the last 10 days will be getting a call first thing Monday so we can sort this mess out.

My baby's gone & Im heart broken.

We're devistated for you KOZ. Why not push for a new car? .. or at least a demo while yours is being rebuilt - it's hard to get rid of that smell of smoke, but good luck and let us know how it pans out.

[NickZ]

That's terrible news Koz. I imagine that once a car has caught fire it would have to be written off? So VW would have to get you a new car, however I bet they will be putting up a fight as to the cause of it. Hopefully they don't try to void you over mods etc.

And a loan car should be given to you without question. They gave you a loan car while your car had gearbox troubles right?

[Koz]

And a loan car should be given to you without question. They gave you a loan car while your car had gearbox troubles right?

No they didnt give me a loan car because they were booked out and the problem happened out of the blue & i hadnt booked to come in so i let that slide.

However, im not going to be taking no for an answer for their problem! Even if it means I go to Volkswagen Australia.

My insurance company wont cover it because its from a mechanical fault.

I might just push for a new R32

[gpk_gti]

so in other words your didnt plan to have a fire in the engine bay?? otherwise they would have had a loan car for you!!!

I would have stayed in their showroom untill they actually gave you a car!!! disgusting service from your dealership.

[NickZ]

Yeah, don't listen to their crap, they can always get you a loan car. Maybe not right on the day but at least within a day or two. I got one for a minor problem that needed a few days to be diagnosed. You should definitely get one for your situation.

Try not to get stuck driving a beetle though, unlike what happened to me. If you do, just always drive looking really pi$$ed off and people wont think your gay

But I hope VW are honest with you, fess up with their mistake and compensate you accordingly. It could be a rough time otherwise. Good luck and keep us posted.

[GT3]

How long have you owned your Polo GTI? Realistically, it's highly unlikely the dealership will accept responsibility for the damage. Unless you can prove that they did something which caused it, they will simply say it was a coincidence and it would have happened anyway. Best you deal with this matter through your insurance company, let them determine how it happened and who was at fault.

[Celestine]

Firstly, it's sad to hear whats happened to you. I hope either insurance or VW Australia will sort out this issue, as it is not your fault that this incident has occured. I'd definately demand a loan vehicle, and wont leave until you get one (even if it means having to ask nicely first, then ranting and carrying on if they say no to you).

VW should replace the car as it wasnt your fault and as someone mentioned (we live in a wishful world) - as smoke is almost impossible to get out of the vehicle as it'll sit in the vents, the seats and the carpeting and the any other fiberous materials (from previous experience in wrecking parts off a burn out pre-delivered vehicle).

Hope all goes well for you and keep us updated!

[Koz]

How long have you owned your Polo GTI? Realistically, it's highly unlikely the dealership will accept responsibility for the damage. Unless you can prove that they did something which caused it, they will simply say it was a coincidence and it would have happened anyway. Best you deal with this matter through your insurance company, let them determine how it happened and who was at fault.

ive had it for about a year after it was a demo. Surely they will accept responsibility after having possession of it for 10 days then this happening within 20 mins of me driving it.

Even "if" the service department didnt accept responsibility then this fault has to be covered under warranty.

As I said earlier my insurance wont touch it because its mechanical - the insurance covers cars involved in accidents, thefts, or someone lighting it on fire. Neither of those happened.

[Soundofav6]

Thats horrible news, know exactly how you feel. Happened to me in the begining of year, looking back it's funny as I was trying to blow it out the fire with my breathe, it than only got bigger lucky petrol station lent me the fire extinguisher. Now I have a fire extinguisher in the boot,

Apparently my fire started from a malfitted alarm.

Hope all goes well with you.

[GT3]

Even "if" the service department didnt accept responsibility then this fault has to be covered under warranty.

As I said earlier my insurance wont touch it because its mechanical - the insurance covers cars involved in accidents, thefts, or someone lighting it on fire. Neither of those happened.

Fire damage is not a warranty item. When you call, only speak to the service manager and let him investigate the matter. In the meantime, read your insurance policy in detail as you could be covered, if unclear, contact them to be certain. More importantly, stay calm and persevere