Euro-Aus Capalaba Review

[nat225]

So, I needed to have my wife's Tiguan serviced for its 4th year.

I contacted that specialist, then they provided me with a quote which was reasonable.

After I found a date I could take the car away for a day and on an annual leave date i had been approved for (it is my wife's daily drive to work and I work weekdays in a fairly demanding job where every 6 mnts count; there is no service centre in Brisbane that does Sat, Sydney with their Sat open for business hours was much much better to cater normal Mon-Fri workers), I went to book and mentioned a few requests:

- no need spark plugs (I still have 2 spare sets fr the GTI), no need cabin filter (I change mine every 12 months), no need air filter (I use k&n);
- need extra haldex fluid; and
- need help to install subframe bolt spacer plates to fix clunking noise.

I asked them to take into account on the existing quote (obviously I do not want to be charged for parts I don't need per above, happy to pay for the haldex and extra labour to fit the plates, which I can do myself but on a hoist it is a lot easier).

I also mentioned that I had a Golf R that would be due for its 4 year service in May / June this (with the hope that they would provide decent and polite non condescending customer care for a potential customer with 2 VW's).

I sent the booking and request via their website. In 3 days I had no reply, on the 4th I rang and they said they would come back to me with a revised quote. On the 5th day I called again, the lady on the phone passed it to the owner and I heard 'it's that guy...'.

Spoke to the owner, he said to me 'we are a professional company... we don't reduce quoted prices' and a few other comments, all in negative tone as if I was asking for 50% off the quote. Mind you, I never asked for cheaper prices on reasonable quotes. He must have had a really bad day BUT for me as a customer, there is no way I would bring my cars there as his comments were insulting

Anyway, I am taking the Tiguan to the authorised VW dealer where i bought the tiguan from. The quote I was provided by James Frizelle VW dealer including a loaner was only $40 higher than Euro-Aus quote and they will adjust it according to my request for the above items.

[team_v]

I find Prestige and Performance are more than happy to take my customised service schedule (i.e. i provide my own brake fluid and my own panel filter servicing) and account for that in their pricing.

[mattaus]

Came here to ask about Aus Euro in Capalaba. Im looking at getting a VW and with the recent closure of the local service centre Im looking for somewhere close to home for potential servicing needs. I had no issues getting in touch via their website and subsequent emails (they tried calling me but I missed it). That all said the way they responded to you is a bit **** ain't it? Not encouraging but I suppose all I can do is try them once for a service and take it from there. The real question is are they any good once they actually get the car!

[Jmac]

That's was a fair sized rant to get how many responses?? Forums at their best

[KI11Z]

I'm sure there was a misunderstanding.... Stan is a great guy.

Forums are not a place to slander business names; i'm actually surprised this is still up... had you slandered mathew white of camden gti, you would've been banned i'm sure.... lol

[HaydEn]

had you slandered mathew white of camden gti, you would've been banned i'm sure.... lol

Lel......

[Silvertfox]

Haha! Bottom line is that theses places are now run by accountants and business analysts. My R is now out of warranty and will be visiting Prestige and Performance as they are more suited to enthusiasts requests.


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[nat225]

That's was a fair sized rant to get how many responses?? Forums at their best

incompetent or rude customer service (customer your money grab chance) don't deserve praises.

on the other hand, the work that you did on my cars were good. love how you mark each bolt when fitting my front sway bar and the front subframe fitting and alignment was perfect!

but you are always so busy and i no longer have arrangement to get my wife to come along driving a second car and leave my car with you for getting a job / service done...