Dodgy denlo vw parra service

[nat225]

A month ago I made a booking to have my reverse parking sensors (dealer fitted) and front driver side door aligned correctly.

Yesterday morning I left the car at Denlo VW Service to get the reverse parking sensors resprayed to the correct candy white colour. They had promised to have new sensors painted prior to delivering my car there.

They commented that the reverse sensors use different plastic colour from the rest of the other plastic parts in the car, hence the supposedly Candy White paint they use looks whiter.

They then suggested to have the whole rear bumper resprayed to colour match the parking sensors, WTF??!?! Because it's impossible to paint the dealer fitted sensors to Candy White correctly. Although I'm no panel beater but my IQ is not low enough to believe such thing. Chris (mk6tsi) painted his black rubber grommet to an almost perfect Candy White colour using the factory spray can item.

Since it was raining yesterday, they could not get it done and the car had to stay overnight in a secured area (supposedly)

Out of my curiousity, I went to VW Denlo Service last night at 9pm to check out, and found my car on the car park area in front of Denlo Service (unsecured).

I came back at 11.30pm thinking that I should drive my car back home and take it back the next morning, but decided not to do it to save some hassles.

So I rang a couple of times this morning and spoke to the service advisor who managed my car is Don Altieri.

I rang 7.30am to ensure the would not respray the whole bumper.

I rang again at 12pm and he said the car was at the panel beater to have the sensors painted.

I rang again at 2pm and he said they decided not to spray the sensors because the outcome would be the same whiter Candy White.

I came at 2.30 to collect my car and found the car was still at the exact parking spot as last night, behind the same Holden Commodore, touched the bonnet and no heat, after I got the key i turned on the car, noted the usual cold morning start sound and saw no heat trace on temp on the MFD. If the car was driven within 3 hours, there would be some trace of heat in the GTI. The yellow plastic covering the seat still there, the white paper covering the carpet still there. The clothing / jackets I moved to a different spot last night was still in the same spot (unless the driver drove it super super super gently it would move!).

I purposely asked the service person if the car was kept in a secured area inside the building and he said yes (and again although I was not drunk last night i saw with my own eyes the car was parked outside).

Anyway, i think that ended my Denlo relationship although I bought 3 cars from Inchcape Group in the last 2 years.

[robbie]

Nataneal try barloworld fivedock i have had no problems with them so far and their servicing has been top notch and i haven't had anything to complain about their parts department is very good as well as their mechanics and service staff.

[ralp2dam]

A month ago I made a booking to have my reverse parking sensors (dealer fitted) and front driver side door aligned correctly.

Yesterday morning I left the car at Denlo VW Service to get the reverse parking sensors resprayed to the correct candy white colour. They had promised to have new sensors painted prior to delivering my car there.

They commented that the reverse sensors use different plastic colour from the rest of the other plastic parts in the car, hence the supposedly Candy White paint they use looks whiter.

They then suggested to have the whole rear bumper resprayed to colour match the parking sensors, WTF??!?! Because it's impossible to paint the dealer fitted sensors to Candy White correctly. Although I'm no panel beater but my IQ is not low enough to believe such thing. Chris (mk6tsi) painted his black rubber grommet to an almost perfect Candy White colour using the factory spray can item.

Since it was raining yesterday, they could not get it done and the car had to stay overnight in a secured area (supposedly)

Out of my curiousity, I went to VW Denlo Service last night at 9pm to check out, and found my car on the car park area in front of Denlo Service (unsecured).

I came back at 11.30pm thinking that I should drive my car back home and take it back the next morning, but decided not to do it to save some hassles.

So I rang a couple of times this morning and spoke to the service advisor who managed my car is Don Altieri.

I rang 7.30am to ensure the would not respray the whole bumper.

I rang again at 12pm and he said the car was at the panel beater to have the sensors painted.

I rang again at 2pm and he said they decided not to spray the sensors because the outcome would be the same whiter Candy White.

I came at 2.30 to collect my car and found the car was still at the exact parking spot as last night, behind the same Holden Commodore, touched the bonnet and no heat, after I got the key i turned on the car, noted the usual cold morning start sound and saw no heat trace on temp on the MFD. If the car was driven within 3 hours, there would be some trace of heat in the GTI. The yellow plastic covering the seat still there, the white paper covering the carpet still there. The clothing / jackets I moved to a different spot last night was still in the same spot (unless the driver drove it super super super gently it would move!).

I purposely asked the service person if the car was kept in a secured area inside the building and he said yes (and again although I was not drunk last night i saw with my own eyes the car was parked outside).

Anyway, i think that ended my Denlo relationship although I bought 3 cars from Inchcape Group in the last 2 years.

Thank you for sharing your horrible experience. What was the end outcome from this?

Can anyone recommend any other VW service centers other then Denlo and Barlow World?

I'm thinking of going to European autotech on the northern beaches even though it's a considerable distance away and probably take my entire day to get it done. Has anyone had ant good or bad experiences from European Autotech?

[gringo_54_oval]

STAY AWAY FROM BARLOW WORLD MASCOT!!!!!!!
youl have nothing but headaches. and a free bottle of water hahaha

[ozgti]

Chatswood Classic are more than helpful. Ask for Matt.

[Corey_R]

Well... there's no point telling someone who is disenchanted with Inchape to take it to Chatswood... they're also Inchape! As are Penrith....

[ozgti]

Try reading the last paragraph and the title of the thread. <rolls eyes>

[Corey_R]

I did...

Denlo and Chatswood are the same people. Their staff, including sales people and management, swap sites regularly. Hence why I still stand by my comments. There is no point "taking your business away" from one brand of a company, onyl to give it to the other, especially when staff and management are being shared...

[ozgti]

That's why I said to ask for Matt.

[ozgti]

How well do you know the workings of Inchcape?

The service staff are semi permanent ie, they don't swap that often. I have had dealings with both dealers and found chatswood, with its service centre away from the dealership, where the cars ARE stored securely, to be friendlier, know wtf is going on and helpful.

Just because they are part of the same group doesn't mean you will get the same treatment from different dealers. That's like you saying the fuel prices at Shell servos will all be the same regardless of location.