Hello all,
Gti is back from Service Dept.
+ + + AAA to walbjj, let me recap.
Gti went in for 1500klm 'service', notified service of whistling noise. Noise confirmed, service want my car possibly for a whole day, appointment made. Car left at 8.30, received call at 2.00, pick up car, fault is water pump, nothing in stock.
Received call, parts in, appointment required. Rang service, Monday 18th will be o/k ( a little surprised that I could be seen so early ), checked that techs will be available ( again cautious ), asked how long is allocated for pump replacement, 4 hrs, o/k I will wait ( now I do not have to take two cars over, 1.25 hrs each way).
Turned up today 8.30 and settled in the 'waiting room'. I could see my car standing lonely by the fence, have I been forgotten ??
10.00 service informed me they want my car overnight.....F/O.
Now what happened ??, did they over book ? ( remember I was cautious), are they not quite sure and want to 'play', is 4 hours not long enough for the replacement. Needless to say I left very pooey.
I have not heard the noise for a little while now, it may return. I VCDS the car, no DTC found, no pending DTC, took some advanced readings of water temperature and other areas. I will contact my mechanic for verification of results and get his advice about the noise, if it returns.
As far the Service Dept is concerned, I will not be back. I may have to choose another Service Dept as I do not think my Vw/ Audi tech may be allowed to perform warranty work.
Very disappointed with this lousy service
Regards
John
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