What kind of compensation should i be after?

**windyzz** · 14-06-2009, 05:13 PM

Thanks guys for the info. I better check mine

**saveferris** · 14-06-2009, 08:17 PM

Originally Posted by Ozram

On the back of my contract it says something like ... "if the dealer has not delivered the motor vehicle to the customer within thirty (30) days of the estimated delivery date, the customer may by notice in writing to the dealer rescind this contract."

However, it also says ... "the dealer shall use its best endeavours to acquire the motor vehicle by the estimated delivery date, but shall not be liable to the customer for any loss or damage whatsoever arising either directly or indirectly from any such delay or failure of delivery."

Any further news saveferris?

Hey mate.......I spoke to the sales manager in regards to compensation, I suggested a courtesy car and a discount on my new vehicle, he said he would get back to me by Tuesday, all round my experience with Barloworld Bayside has been really frustrating and disappointing, I expected at the very least for them to make me its priority considering they inconvenienced me....I'll just have to wait and see what they offer me on Tuesday.

Stay tuned......

**PassatB6** · 14-06-2009, 08:42 PM

Originally Posted by windyzz

Hi What do you mean by that? Hope this does not happen to me

Sorry to alarm you but I think, as mentioned by others here, there is a statutory time by which they have to get the car or you can pull out and get your deposit back. But you can also specify a time yourself eg by a certain date or 3 weeks from the date of signing etc whatever is reasonable in your case. Thats what I mean by a get out date. Simply, you are covered by law but you can also specify an earlier time.

I took my deposit back on a Jetta because they couldn't supply it in time but that was 3 yrs ago and I was not sure whether the law was still the same.

Either way they can't keep you holding on forever.

**GolfAtom** · 15-06-2009, 12:10 PM

G,day folks,

It's distressing to hear of delivery issues in this post and other posts - and I have just ordered a new Golf for my missus! You guys are getting me worried.

Some of the VW dealerships (here in Sydney anyway) have a lot to learn from other car dealers. Three years ago I walked into one to enquire about the Tourag and never received a return call from the saleman after that. I ended up buying a Landrover Discovery 3. My experience with them is very positive and the Discovery 3 is another story.

Cheers,
Alan

**KWICKS** · 15-06-2009, 01:25 PM

I had a loaner Golf for 3 months while our MkV was being delivered. We were replacing a written off car and really needed it. They were good about it, so we really looked after it, driving it only when we had to, ie shortest drive to work took it, and I gave it a beautiful clean up before we returned it.

**PassatB6** · 15-06-2009, 05:45 PM

Originally Posted by GolfAtom

G,day folks,

It's distressing to hear of delivery issues in this post and other posts - and I have just ordered a new Golf for my missus! You guys are getting me worried.

Some of the VW dealerships (here in Sydney anyway) have a lot to learn from other car dealers. Three years ago I walked into one to enquire about the Tourag and never received a return call from the saleman after that. I ended up buying a Landrover Discovery 3. My experience with them is very positive and the Discovery 3 is another story.

Cheers,
Alan

I'm sure problems only happen in a minority of cases. Most makes have the same issues.

**saveferris** · 17-06-2009, 08:08 PM

Well just a quick update... so far the dealer principal has categorically said No to a courtesy car or a discounted price on the new car i have ordered, obviously this action has now left me with a really difficult decision, if i ask for my deposit back I'll lose the new car that's due in late July/August. If i re order from another dealership the earliest the car would arrive will be September/October. I really don't wan't to hand over my money to Barloworld Bayside but on the other hand i'm in dire need of a new car.

I have already made a complaint through VW Australia and i'm now in the process of making a complaint through the VACC. I'm not sure what else i can do.....or who else i can make a complaint too. ? To say i'm absolutely furious would be an understatement.

Anyway, If you're in Melboune and your're thinking of buying a new car, stick well clear of any Barloworld, especially the Bayside Moorabbin dealership.

**Dilusi** · 17-06-2009, 09:01 PM

Originally Posted by saveferris

Well just a quick update... so far the dealer principal has categorically said No to a courtesy car or a discounted price on the new car i have ordered, obviously this action has now left me with a really difficult decision, if i ask for my deposit back I'll lose the new car that's due in late July/August.

They are playing hard! If you haven't directly talked to the Dealer Principal, make an appointment (don't just rely on the word of the sales person). Work out an approximate dollar value their incompetence has caused. Write it down and how you calculated it. Have a face to face meeting with the dealer principal explaining your side of the issue and asking what he/she thinks would be reasonable compensation. Take a notebook and write down what they say, positive or negative and if they agree to anything write it down. If they really say no to everything, read your notes out to them before you leave to make sure you understand what they have said. I think a courtesy car at least would be reasonable - it would cost them next to nothing and would keep good will.
Give us an update

**PassatB6** · 17-06-2009, 09:26 PM

Originally Posted by saveferris

Well just a quick update... so far the dealer principal has categorically said No to a courtesy car or a discounted price on the new car i have ordered, obviously this action has now left me with a really difficult decision, if i ask for my deposit back I'll lose the new car that's due in late July/August. If i re order from another dealership the earliest the car would arrive will be September/October. I really don't wan't to hand over my money to Barloworld Bayside but on the other hand i'm in dire need of a new car.

I have already made a complaint through VW Australia and i'm now in the process of making a complaint through the VACC. I'm not sure what else i can do.....or who else i can make a complaint too. ? To say i'm absolutely furious would be an understatement.

Anyway, If you're in Melboune and your're thinking of buying a new car, stick well clear or any Barloworld, especially the Bayside Moorabbin dealership.

Look around to see if the car you want is at another dealer, then cancel your order.