Are you able to get some video of this? I will test it out next time it rains (if the door isn't needed to be opened before hand) and try and get some video also.
I have recently joined the NRMA to speak to one of their "experts" and they have referred me to a guy called Geoff Senz who is an automotive consultant (great waste of $75). He is able to come out and assess what is happening for a fee of $990.
I explained the issue to him and he said it is definitely not normal, and a "reasonable person" would not expect this to happen on a new car, but he needs to do some tests first to confirm what the issue is.
I don't really have the $990 to put into this, but I will see if it is needed by the Dept of Fair Trading for my case against VW, and if I have to bite the bullet and fork out, I will be putting this as a part of my case and any subsequent claim.
And before anyone says anything, this guy (
http://www.vwwatercooled.org.au/f112...ler-53080.html) was patient and waited and waited and now has been told 4 more weeks of waiting. He should have already been offered a full refund at a minimum, and if he lodged his complaint with Fair Trading sooner, he could have always have cancelled it or put it on hold if a suitable resolution was forthcoming. Unfortunately it hasn't been and for the dealer to ask for the car back and then not waive excess recduction on the hire car etc is gob smacking.
The only person who is going to look out for you is you, and like the original poster said "they (the dealers) are your friend when the cheque is in your hands, but once it is in their hands you're on your own" (or something to that effect).
Making a purchase of this size is about trust. When situations like this happen, you are able to see what the business is about and you can gain more or, in somce cases, lose all trust entirely in the companies you are dealing with. The original poster in the thread above no doubt has and I have lost my trust with Volkswagen because of they way they have handled this situation.
Here are some links:
Guarantees on goods - NSW Fair Trading
In Particular:
For major problems with goods
You can:
* reject the goods and get a refund
* reject the goods and get an identical replacement, or one of similar value if reasonably available, or
* keep the goods and get compensation for the drop in value caused by the problem.
You get to choose, not the supplier or manufacturer.
A major problem with goods is when:
* a reasonable person would not have bought the goods if they had known about the problem. For example, no reasonable person would buy a washing machine if they knew the motor was going to burn out after three months
In my case I did not expect water to leak from the doors after rain.
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