WARNING - Do NOT put a pen in the Car manual compartment in the glovebox!

[McDub]

Not really, Volkswagen has determined that this is not a valid warranty job and that's that.

errrrm no it's not that simple, just because Volkswagen head office say that they will not offer warranty for a fault like this, doesn't mean they are correct in not offering warranty.

Putting a pen in the glovebox is not a problem. What is a problem is sticking a pen into the area at the top of the glovebox. These are two very different uses of the glovebox. Would you shove your pen into the AC outlet because a pen will fit in there nicely, just like a holder? The glovebox is fit for purpose and it's clear in the manual that you can't stick anything in the manual area.

i don't recall what the manual section in the MKVI glove box looks like, but it's still a storage section of the glove box. Comparing putting a pen in a certain section of a glove box to sticking a pen in a power outlet, come on now, really?

it's clear in the manual that you can't stick anything in the manual area.

Volkswagen produced a manual and all owners should read this, if they don't well that's their problem.

as i said before "a glove box should never require an operation manual to use. It is a storage compartment that is very often used by passengers... should buyers of VW cars have to ask each passenger who gets in their car to read the compartment operational manual before entering? I surely hope not."

[Guest]

WARRANTY = Manufacturing Defect!
Putting a Pen in the glovebox is not a "Manufacturing defect"
A pen hat it fell into the fan is not the greatest! But Volkswagen did not fit the fan with a pen installed inside it.

[hazamatic]

A glove box should be able to hold a large variety of things. A pen is one such thing. If a glove box is unable to hold a pen, I would say it is a defective glove box.

I can't belive some people really feel you should have to read the car's manual before using the glove box. A glove box is not some new wonderous device. I would say 100% of people who buy a new Golf have some previous experience of how a glove box operates.

When is the last time you read the manual for a computer keyboard? When you press 'A' on the keyboard you expect 'A' to appear on the screen right? Well when I place items in the glove box, I expect them to stay in the glove box.

[Christopher]

A glove box should be able to hold a large variety of things. A pen is one such thing. If a glove box is unable to hold a pen, I would say it is a defective glove box.

True.. if you put something in the body of the glovebox, you would expect it to remain there.. Situation here is that the object was placed in the partial shelf purpose built to only house the car manual... given that the hole is only found behind the shelf and is not big enough for a manual to fall through, no manufactoring defect there.. having said that though, if the hole is not there for a reason, then it would make sense to cover it..

[cameronp]

True.. if you put something in the body of the glovebox, you would expect it to remain there.. Situation here is that the object was placed in the partial shelf purpose built to only house the car manual... given that the hole is only found behind the shelf and is not big enough for a manual to fall through, no manufactoring defect there.. having said that though, if the hole is not there for a reason, then it would make sense to cover it..

I would guess that the hole is the air-con vent for the cooled glovebox. Not quite sure why it doesn't have a grille over it, but perhaps VW assumed that nobody would think of putting anything other than the manual in the shelf.

Personally I prefer to keep a pen in the centre console, that way it's easy to access for the driver or the passenger.

[Christopher]

true - must admit - i think i've only opened my glove box a handful of times; once was to look at the hole and then a second time to make sure nothing fell down there..

agreed on the centre console - although i have to put my sunglasses there as they don't fit in the sunglass compartment.. lol..

[brad]

WARRANTY = Manufacturing Defect!
Putting a Pen in the glovebox is not a "Manufacturing defect"
A pen hat it fell into the fan is not the greatest! But Volkswagen did not fit the fan with a pen installed inside it.

warranty also covers design deficiencies. We used to rebuild/replace corolla engines back in the 80s because of a badly designed crank bolt. There was nothing wrong with the crank bolt, just the design meant it would unwind slightly & lunch the crank.

I've also been involved in plenty of field campaigns & recalls for design deficiencies rather than manufacturing faults. All classified as warranty.


I'm somewhat amazed by how much this subject has gripped the imagination of VWWC.

[bushnut]

just to clear up. A few people are thinking that the pen was in the glove box but was actually in the owners manual compartment in the glove box this was a bit of bad luck. The dealer is being a bit harsh by not covering under warranty. A way to get round this would be to have the pen removed if not yet done then take it to another dealer and say my fresh air blower fans not working no pen in there so they wont know why its failed and end up replacing under warranty were only technicians not detectives the part itself is very easy to replace but is costly if you've just paid for a nice new car.

[REXman]

Decided against it.

[REXman]

A glove box should be able to hold a large variety of things. A pen is one such thing. If a glove box is unable to hold a pen, I would say it is a defective glove box.

I can't belive some people really feel you should have to read the car's manual before using the glove box. A glove box is not some new wonderous device. I would say 100% of people who buy a new Golf have some previous experience of how a glove box operates.

When is the last time you read the manual for a computer keyboard? When you press 'A' on the keyboard you expect 'A' to appear on the screen right? Well when I place items in the glove box, I expect them to stay in the glove box.

Some people are absolute morons.. read the manual to use the glove box.. I love it.