Hi,

I was totally frustrated by VW customer service today as they were very slow in getting me updates on my car which is at a VW dealer waiting to get fixed. The car was towed on last friday and they didn't have proper info on any updates on my car or what is happening with it. I had to call & chase the dealer/service centre to know what is happening with the car and even had to update the customer service with the lastest update! What a pity. They are replacing my DSG unit, but they reckon it will take more than a week to get it to the dealer (this is also an approx and no one knows the actual ETA). I requested for a loan car and they cant even provide one.....So I have to live with out a car for next 1-2 weeks.. I didnt expect VW to get me such a crap service. My car is just 5 months old and had 3 major issues (1 brake failure, 2 issues with DSG). Seems like I got a prototype or beta version of 118TSI!