aussietig: I suppose if there ends up being no joy, and you paid for it by credit card you could always inititate a charge-back.
MY11 Tiguan 147TSI (SOLD)
Yeah, if it were me, I'd chase them into the ground too - my guess is that it might not have been a lie at the time it was told, but when they changed providers no one thought to figure out what happened to situations like yours, hence the flick-passing.
Frustrating...
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