Volkswagen Assist

**rs73** · 01-10-2010, 09:57 PM

So.. buying my GTI from Camberwell Volks, about 2 months down the track I got this fancy booklet carton box in the mail, which when slide open reveal the information about the Volkswagen Assist & a member card on it...

Anyone used them? How do they fared with RACV Road Assist? I know most of the cars will have their number stickered on the wind screen?

Reason I asked is our RACV Road ASsist only covers the mrs RAV4, and I haven't signed up the GTI on it, whether it's just not really worth it since the GTI is 'covered' under Volkswagen Assist...?

**ratedr** · 01-10-2010, 10:48 PM

The manufacturer assist programs are better than NRMA/RACV I think.

I have had a Renault, Alfa and Peugeot... All their assistant programs were great... Especially with the Alfa, it was towed a lot!!

They come and change flat tyres for you... Something I appreciate if I am in a suit going to and from work.

They typically just call the closest mobile mechanic/tow truck. They have always been there in 30 mins or less. NRMA/RACV... you could be there for hours.

**rs73** · 01-10-2010, 10:52 PM

Originally Posted by ratedr

Especially with the Alfa, it was towed a lot!!

LOL - yeah, tell me about it... my brother in law used to have an Alfa, wasn't a very good example of the motoring industry! Took ages to sell too...

**Converted** · 02-10-2010, 12:07 PM

Originally Posted by ratedr

They have always been there in 30 mins or less. NRMA/RACV... you could be there for hours.

Received my 'fancy box' yesterday and I am hoping VW Roadside Assist is as good as some of you have suggested. Didn't bother to renew my RACWA Roadside Assistance for the same reason ratedr mentioned (same in WA), they take ages. I once had to wait from 8am till 3pm for them to come and change a battery!!! Took the first guy 3hrs+ (11:30am) to come and diagnos the problem then another 3hrs+ for the next guy to come with batteries. Fortunately I was stuck at home!

**Brian** · 02-10-2010, 06:39 PM

As far as I'm aware, VW assist subcontract to RACQ in QLD. Ive had RACQ roadside assist for 20 years now and have never had a bad experience.
Have always been prompt and effective. Haven't had to use VW assist yet (touch wood)
Brian

**Burgs** · 03-10-2010, 01:51 AM

I found VW Assist pretty good when my car broke down in Sydney, even with it was found the fault was not as a result of warranty I wasnt expected to pay the towing costs. Sadly I cannot say they same about VW Australia or the gutless dealership responsible for my car breaking down

**rs73** · 03-10-2010, 08:36 AM

hm, great to hear that the VW Assist is good, so not all things outsourced ended up in a lot of pain (unlike what they've done with IT & billing system at work - won't elaborate more about it here but I know some of you must have gotten the idea from your work)...

so what did your dealer does to cause the car break down? didn't screw back a nut tight enough that things fall over?

**MickeyTDi** · 05-10-2010, 12:18 PM

Agree with u 110% Burgs. My 2 month old 77TDi is screwing up big time as it decides to rev only to 1500 revs and thats even with foot to the floor whilst stopping and starting on hills so its not just a mechanical issue its also a safety issue. VW roadside assist were there within 25 mins when i called and reset the ECU and it was all sweet but he said it will happen again and again if i dont get it fixed.. the dealer however said bring it in and we will look at it within 2 weeks.. im not happy. im going there now so hopefully when im there in person theyll actually deal with me properly

**aussietig** · 08-02-2011, 11:23 AM

Time to resurrect this thread and for the wrong reasons.

Back in August 2010, I received a 1 year renewal notice from Volkswagen Assist for my 2006 Golf GTI.

Knew I was going to sell the car within the next few months and so enquired as to what happens to my subscription once car is sold.

They said subscription is not transferrable or refundable, but can be tagged on the end of my new vehicle (provided it is another Volkswagen). Based on this advice, I went ahead with the 1 year renewal.

Now six months down the track, car is sold and the day has come to act on that advice to transfer.

But when I rang the number today on the renewal notice, it tells me to ring Volkswagen Assist for further information.

Ring Volkswagen Assist and as expected it goes straight to an operator (who thinks I'm having troubles with my car) with no option to speak to an Accounts person.

Ask the operator whether she can patch me back to Customer Service, and she says they are only contracted to VW and are not provided any customer service number and can't help. Whilst she put me on hold, I hear an NRMA ad playing.

I know from the past that Mondial Assistance is really the people that administer Volkswagen Assist and most probably the mob that charged me for the 1 year renewal. So I rang them and they now tell me that they don't look after VW anymore and the arrangement stops 3-4 months ago.

What the fcuk is going on?

Not only have I I lost the remaining 6 months subscription on the old car, I really don't know who the hell is Volkswagen Assist anymore. Faceless mob who are happy just to take your money, but uncontactable when you want to contact them about something other than a breakdown.

This is just a mess and nobody seems to want to own or be responsible for this!

VWA, Mondial & NRMA are all saying speak to the other guy!