Support VWWC

Page 4 of 20 FirstFirst ... 2345614 ... LastLast
Results 31 to 40 of 193

Thread: Very Very disappoint with my new Golf 6 and Dealer

  1. #31
    Join Date
    May 2010
    Location
    Bundanoon NSW
    Posts
    236
    Users Country Flag

    I would like to make two points.
    1. A manufacturing defect will hopefully show up very early in a product life. The worst types are intermittant faults.
    2. In my case, VW asked me to participate in a quality survey. Came a few weeks after car delivered. A very good way to provide feedback re satisfaction level either with car or dealer.
    MY13 Passat 130TDI Sedan. Autumn Brown Metalic, Desert Beige seats. Sat nav, Rev camera, Dynaudio, 12way adj seats. No ACC Previous Golf 118 TSI with ACC given to my son

  2. #32
    Join Date
    Oct 2007
    Location
    Sydney
    Posts
    2,207
    Quote Originally Posted by Cossor View Post
    I would like to make two points.
    1. A manufacturing defect will hopefully show up very early in a product life. The worst types are intermittant faults.
    2. In my case, VW asked me to participate in a quality survey. Came a few weeks after car delivered. A very good way to provide feedback re satisfaction level either with car or dealer.

    Point 1 - exactly. Parts like this either fail early in their operational life, or at the end.

    I think the dealers is doing all that he can... Mind you, as always we are only hearing one side of the story.

  3. #33
    Join Date
    Nov 2009
    Location
    Melbourne
    Posts
    1,684
    Quote Originally Posted by gerhard View Post
    Bloke, it's not a lemon.

    You have a loan car, which is all the compensation required. The dealer seems to be doing everything right.
    LOL I'll say! My last brand new car ate a tailshaft assembly near day 1 (and again another 3 times). No one ever appologised, or even gave me a loan car. Longest wait of the 4 "repairs" was over 2 weeks. Car disposed off and brand never to be purchased EVER again.

    In the OP's case, it will be all good. Sounds like a minor issue that will be resolved. I've got a couple rattles, is it a lemon? Nah, the monkey doing the tint probably didn't refit the door trips properly (or left a knife in there lol).

  4. #34
    Join Date
    Jul 2008
    Location
    st l, qld
    Posts
    50
    Users Country Flag
    Quote Originally Posted by gerhard View Post
    I'm not biased to the dealer.

    I'm biased to what is reasonable, and I'm heavily biased against the "compensation mentality" shown by so many of today's society.

    In this case, the dealer is doing the right thing. The customer has a brand new car to drive around in while the repair is being carried out.

    It's a bitch, yes, but we don't live in a world where everything is perfect, do we?

    I've always said business would be perfect if it weren't for customers.......
    business is easy if you look after your customers, you know, the people who keep you in business?

  5. #35
    Join Date
    May 2010
    Location
    S.E Melb
    Posts
    343
    Users Country Flag
    Quote Originally Posted by gerhard View Post
    I've always said business would be perfect if it weren't for customers.......
    But without customers, business wouldnt exist

    completely agree with all of the above. I understand all the frustration going around. But I would be seeing this fault as an "uncommon" fault due to the time its taking to get the part in, correct? If it was a known fault (which would be hard to identify so early in the release) then i would assume the OP would have his shiny new Golf back in his driveway by now

    Be patient mate, VW's are great cars and definitely (as above) have a good rep for reliability, AND resale! I cant see this being a lemon in the future
    MY07 Polo GTi
    Last run - 114.8kw atw
    Winton - 1:52.7130

  6. #36
    Join Date
    Dec 2010
    Location
    Brisbane
    Posts
    21
    Users Country Flag Thread Starter
    Firstly, Thanks for all your comments and advises!

    Hope to hear good news from dealer by tomorrow.

    Will keep update the progress!

    Has anyone had throttle related fault before?

  7. #37
    Join Date
    Dec 2007
    Location
    Melbourne
    Posts
    972
    Quote Originally Posted by brisgtimkv View Post
    business is easy if you look after your customers, you know, the people who keep you in business?
    It's not customers that keep you in business, it's your own persona which will attract or repel them. Business is easy???

    FWIW I've been in my own business for 19 years, and have had dealings with thousands of customers. Most of them have been great, but as all business people will know, some customers are lemons, and some are downright obnoxious and overt liars. And worst of all, some bounce cheques and think it's funny - only two rsoles ever did that to me, and both regretted it deeply.

    The same goes in reverse for business owners, of course.


    2008 Blue Graphite GTI DSG with Latte leather. SOLD 4/9/2024

    2023 T-ROC R - Sunroof, Black Pack, Beats Audio

  8. #38
    Join Date
    Dec 2008
    Location
    Sydney/Canberra
    Posts
    5,523
    Users Country Flag
    Agreed. It takes two to tango. One provides goods and/or services, the other one pays for it. You need co operation for it to work effectively from both parties. The automotive industry is no different.
    '07 Transporter 1.9 TDI
    '01 Beetle 2.0

  9. #39
    Join Date
    Feb 2009
    Location
    Sydney, Australia
    Posts
    8,362
    Users Country Flag
    Quote Originally Posted by bm2amb View Post
    Firstly, Thanks for all your comments and advises!

    Hope to hear good news from dealer by tomorrow.

    Will keep update the progress!

    Has anyone had throttle related fault before?
    I don't recall any posts about it in the MK6 forum in the past year...

  10. #40
    Join Date
    Dec 2010
    Location
    Brisbane
    Posts
    21
    Users Country Flag Thread Starter

    22nd/Dec/2010 2:45pm Dealer called, Throttle Wire fitted in, But SAME Error again. VW Tech suggest replace the Engine Computer MAY fix the problem, Needs to order from Germany, will take 3-4 Weeks to arrive then fit-in.

    Loan car needs to take back due to its Sales Department Demo Car.

    VW Representative will contact me tomorrow morning.

    Sounds its getting worst, What a Xmas for me

Page 4 of 20 FirstFirst ... 2345614 ... LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
| |