Very Very disappoint with my new Golf 6 and Dealer

[walbjj]

i dont think the OP has an issue with grammar, as i dont think english is his first language. if it isnt, then dont fault the guy. if english is his first language, then oh well. he has done pretty good to get where he is.
but back to the original problem. i think he is jumping the gun, u need to be patient if a problem exists and not immediately think,"give me a new car or give me my money back"
ask for a decent loan car, and i would expect the car to be washed and cleaned upon pickup. u could try and squeeze the first service for free, but thats a stretch.

[Danny]

Someone needs to learn English grammar and spelling here.

Hmmm.

I think you will find our OP can't boast speaking English as his first language, so cut some slack mate....

[h100vw]

I don't do a great deal of moderating but to stick an oar in about someone's command of English and nothing about the topic of the thread isn't really cricket.

Gavin

PS It's nearly Christmas, the time of goodwill etc.

[SuperHans]

PS It's nearly Christmas, the time of goodwill etc.

Yeah lets wait until Jan 4th, and then flame him... lol j/k

[bm2amb]

21/Dec/2010 2:45pm Dealer Called, Parts just turned on 1Hr ago, May finished the fit-in tomorrow, and contact me tomorrow afternoon.

Sigh.. Its been a 1Week and 1Day since I had my Golf.

Hope its not a real LEMON..

[gerhard]

21/Dec/2010 2:45pm Dealer Called, Parts just turned on 1Hr ago, May finished the fit-in tomorrow, and contact me tomorrow afternoon.

Sigh.. Its been a 1Week and 1Day since I had my Golf.

Hope its not a real LEMON..

Bloke, it's not a lemon.

You have a loan car, which is all the compensation required. The dealer seems to be doing everything right.

[GTI4fun]

WTF is every1 baist to the dealer as I think??? I bet if this would happen to any of u ur perspective towards this issue would be different, i think with any brand new car purchase a customer and I mean any customer regardless of age or gender has an expectation from the dealer to maintain excellence in customer service and quality of the goods. Also what is the point in having a mission statement which doesn't seem to be practiced when a real problem arises, sure every1 is happy as Larry when everything goes accordingly but hey when there's a fault it's like 'hey didn't you know this sort of stuff happens to brand new vehicles??' Plus its noticeable in these sort of situations dealers make it as thou it's not their fault that the product is faulty but hang on if it works perfectly and it's great they're the 1st ones to snatch the credit for it, doesn't seem quiet even does it.
Furthermore after speaking to the dealer the excuse for no refund is due to the car being tested and having a best reputation for reliability as stated.
However a buyback is possible which the dealer can do if no compromise is set, a loss of taxes and whatever depreciation of the vehicle is at the owners expense, seems hardly fair. (this is direct info over the phone from dealer)
All I can say is you have every right to be dissapointed bm2amb and at situations like these discretion won't be the strongest tool.

Just before everyone decides to hackle me aggression is not recommended either, it is a business world therefore there are rules and laws which are at the disposal of both parties that are there to be used and at times such tools should be practiced as needed.

Best of luck fellow Vw owner!!!!

[Corey_R]

GTI4fun, whilst much of what you say is correct, that there are rules and regulations to protect the consumer etc, product failures DO happen. This is the entire reason that warranties and these laws exist to protect the consumer and their purchases. However, the dealer is doing everything they are meant to in this situation. They have provided the OP with a loan car, they are actively pursuing a resolution to the situation, and they are keeping the OP updated of the progress. From what the OP is describing to us, whilst I understand and empathise with his situation, the dealer is doing everything they are meant to.

There is a LONG WAY to go before any of the laws surrounding buy-back (lemon laws etc) come into place, if they are at all applicable in the OP's case and state of residence.

[mikinoz]

Well I spose the deal is this.

When you buy a manufactured item, you are protected under Australian laws that you will be warranted for manufacturer defects for a period of time. When you enter into a contract of sale with a vendor, they stand by the fact that they are selling an item of merchantable quality. So, when a dealer, who simply has a car dropped to them by a car carrier, washes it, and then supplies it to a customer - they are not hiding from any responsibility.

The car has had a failure. It is manufactured by the Volkswagen Auto Group, distributed in Australia by Volkswagen Group Australia and then sold to Joe Public by a dealer. The dealer has done nothing wrong in the situation as described, he has taken the vehicle as a warranty failure, identified a fault, requested the part under warranty from his distributor and supplied a loan car. Apparently what he should have done is said 'look mate, here we have a car that has done a few 100km, a $300 part is giving a fault - look just take this new $35,000 car that we have sitting here instead'. It is not a realistic situation.

There are laws to protect consumers, as much as laws to protect the vendors - as long as each are amicable. I believe that generally people work to reach a good result without the threat of enforcement.

I am not saying it is a perfect situation, but I have had more trouble with new computers and coffee machines than this bloke is describing with his car. I understand his frustration, but he seems like a reasonable chap and handling himself quite well.

[gerhard]

WTF is every1 baist to the dealer as I think??? I bet if this would happen to any of u ur perspective towards this issue would be different, i think with any brand new car purchase a customer and I mean any customer regardless of age or gender has an expectation from the dealer to maintain excellence in customer service and quality of the goods. Also what is the point in having a mission statement which doesn't seem to be practiced when a real problem arises, sure every1 is happy as Larry when everything goes accordingly but hey when there's a fault it's like 'hey didn't you know this sort of stuff happens to brand new vehicles??' Plus its noticeable in these sort of situations dealers make it as thou it's not their fault that the product is faulty but hang on if it works perfectly and it's great they're the 1st ones to snatch the credit for it, doesn't seem quiet even does it.
Furthermore after speaking to the dealer the excuse for no refund is due to the car being tested and having a best reputation for reliability as stated.
However a buyback is possible which the dealer can do if no compromise is set, a loss of taxes and whatever depreciation of the vehicle is at the owners expense, seems hardly fair. (this is direct info over the phone from dealer)
All I can say is you have every right to be dissapointed bm2amb and at situations like these discretion won't be the strongest tool.

Just before everyone decides to hackle me aggression is not recommended either, it is a business world therefore there are rules and laws which are at the disposal of both parties that are there to be used and at times such tools should be practiced as needed.

Best of luck fellow Vw owner!!!!

I'm not biased to the dealer.

I'm biased to what is reasonable, and I'm heavily biased against the "compensation mentality" shown by so many of today's society.

In this case, the dealer is doing the right thing. The customer has a brand new car to drive around in while the repair is being carried out.

It's a bitch, yes, but we don't live in a world where everything is perfect, do we?

I've always said business would be perfect if it weren't for customers.......