TSI squeal noise problem on acceleration

[MorganTSI118]

I am yet to have any dealings with VW because I definately know they are aware of this problem and will have to come up with a fix soon. I have not lost faith in my car!! I love it!! I think some cars are just going to be lemons like the one mentioned above.
My family has bought 3 golfs - 2 are gen 5 and then mine which is gen 6. One of the gen 5's is fine and approximately 3 years old. The other one is around 4 years and has just started all these problems. The DSG failed the other day on my sister and the car had to be towed to a service centre and VW are refusing to pay for it (as it is no longer in warranty). But really.. should this happen to a 4 year old car? The DSG is supposed to set my dad back a nice $11,000!!!!! The car would be what? worth 16,000? It is ridiculous. He is angry and going to trade it in as soon as possible for something cheap and japanese.

He has lost all faith in VW and has let them know it. Telling them he is going to get rid of all his cars including his Tiguan which doesn't even use a DSG. I am not letting him get his hands on my car as I love to drive it even if that squeal drives me insane and I have to turn the music/radio up loud. I know something will have to be done about it eventually...

[MorganTSI118]

I was just looking around and found this website -
http://uk-mkivs.net/forums/p/291308/1929508.aspx

One of the posts mentioned something about an email/letter than suggests a fix will be ready in about 2-4 months! Thats in England I think but its still promising!

[Flighter]

The other one is around 4 years and has just started all these problems. The DSG failed the other day on my sister and the car had to be towed to a service centre and VW are refusing to pay for it (as it is no longer in warranty). But really.. should this happen to a 4 year old car? The DSG is supposed to set my dad back a nice $11,000!!!!! The car would be what? worth 16,000? It is ridiculous. He is angry and going to trade it in as soon as possible for something cheap and japanese.

He has lost all faith in VW and has let them know it. Telling them he is going to get rid of all his cars including his Tiguan which doesn't even use a DSG. I am not letting him get his hands on my car as I love to drive it even if that squeal drives me insane and I have to turn the music/radio up loud. I know something will have to be done about it eventually...

Just because it is out of the *express* warranty does not mean that VW is off the hook. Most people are unaware that the *statutory* or *implied* warranty still applies after the express warranty is over. For example, you drop $3,000 on a 50" TV and it comes with a 1 year warranty. Month 13 rolls around and it dies. The store that sold it is still liable, as a reasonable person would consider that such a TV should last longer than a year. They won't admit to this, but the law is on the side of the consumer. Note that merchant generally transfers responsibility for warranty issues to the customer and the manufacturer, but technically (i.e. legally) the contract is between the customer and the merchant, hence warranty claims are the merchant's problem.

So, should your sister's DSG have lasted more than 4 years? Depends whether it has seen reasonable use or not. Running 250,000 kms through it would likely lead the reasonable person to conclude that it had a fair life. But for only 40,000 km or so, I'd say the opposite would be the case, otherwise it could not be seen as a product of *merchantable quality*. If your sister's car falls into the latter category, she may wish to pursue the matter, although it will take patience and a willingness to get the ACCC or others involved should VW refuse. VW would be aware of their responsibilities in this regard, and possibly like everybody else, they rely on the ignorance of the consumer, or pure bluff, to get away with avoiding it. Sometimes it's as easy as saying "sure, the *express* warranty is over, but not the *implied* warranty." Personally, I wouldn't take no for an answer, although I would expect to make some token payment towards the solution just to make them feel better about it.

The ACCC web site has useful info on how to make a complaint properly; i.e. politely, in writing, stating what is wrong, how you want the matter dealt with etc., so why not suggest your sister take a look. www.accc.gov.au

Good luck

Flighter

[MaccaTSI]

Just noticed this morning that I have the squeaking noise. Only seem to notice it when gearbox is under heavy load like others have mentioned. Had the stereo off so hopefully I won't notice it too much when driving normally with the stereo on.

Hopefully there will be a fix for it soon!

[Tommy]

The TSI engine has been around for about 4 years in the form of the GT, you would think that all issues with it would have been ironed out by now? I'm also confused as to what exactly this problem is. Some people have been told its the supercharger clutch, others have been told its the water pump and others have offered completely different explanations/theories. I'm beginning to think that VW doesn't have a clue? Why has it taken VW 4 years to come up with a 'fix', this would support my notion that they are clueless?

The DSG was replaced in my car a few weeks ago at 2500kms and the chirp seems to have largely disappeared, I have only heard it a couple of times since. This kind of suggests to me that the issue may have something to do with the clutch mechanism.

My car has been plagued with a long list of issues which are ongoing. I'm looking for an opportunity to offload it as soon as I can. Its a shame, this was my 3rd Golf and after being treated so badly and in a threatening manner by VW, there will never be another VW in my garage. the build quality simply isn't there....

[MorganTSI118]

I am pretty sure the car has done around 110,00km. WHich would also make it out of the 100,000 warranty (if the car wasn't already 4 years old). At the moment my dad is trying to be patient but they have come back and suggested that they can replace something else that controls the DSG (Sorry im not up with the technical names)... it is some computer part. THey said it will cost him around 2500 instead of the 11,000. However my dad has read things online where the DSG has still failed after this part has been fitted. Im pretty sure he wants to just pay for it and get rid of the car! He is pissed!!! I would be fighting it as well. I will show them the link and see how they go Thanks!.

As for the squeal - it has only been noticeable since the new cars are just soo quiet. I just wish they had done something about the cars in europe before sending them to Australia, as I am sure someone would have noticed in that time.

[soogs]

[QUOTE=Tommy;376484]The TSI engine has been around for about 4 years in the form of the GT, you would think that all issues with it would have been ironed out by now? I'm also confused as to what exactly this problem is. Some people have been told its the supercharger clutch, others have been told its the water pump and others have offered completely different explanations/theories. I'm beginning to think that VW doesn't have a clue? Why has it taken VW 4 years to come up with a 'fix', this would support my notion that they are clueless?

The DSG was replaced in my car a few weeks ago at 2500kms and the chirp seems to have largely disappeared, I have only heard it a couple of times since. This kind of suggests to me that the issue may have something to do with the clutch mechanism.

Am fairly keen to get the new 118TSI in the future but all these negative comments are putting me off. Interestingly, there aren't many posts in Uk forums compalining about problems with MkVI. Their posts are mainly comestic ones.

With the squel, is it the twincharger motor, the DSG or a combination of both. The DSG is also available in the diesel. Do they have the same problems? Like you mentioned, even VW has no idea.

[cktsi]

I'm also confused as to what exactly this problem is. Some people have been told its the supercharger clutch, others have been told its the water pump and others have offered completely different explanations/theories.

It's one in the same thing. The clutch and waterpump are connected together (probably the same pulley). Sorry for the confusion.

I've had the same experience as you Tommy. I had a Mark V Comfortline 2.0 FSI and that had tons of issues.

I also agree that it's strange that we're seeing the issues & we should have expected them to have been ironed out in Europe before the batch of cars delivered to Oz.

[Guest]

The DSG gearbox has nothing to do with it due to the fact it happens on manual gearbox's too!
Also Golf V GT had 6 speed DSG's where as the Golf VI has the 7 speed DSG totally different gearbox's.

[Guest]

The supercharger runs off a belt which is attached to the water pump pully so the clutch cuts in when needed for supercharging hearing the squeak. So the the waterpump pulley is attache to the supercharger clutch being the same item. Has anyone ever heard on older cars the AC compressor cutting in a very similar noise. To the S/charger squeak.