Trim damaged, but service A+

[sVWatt]

Accidents happen.
Components Fail.

The window switch on the drivers door stopped working for the off side rear window. No big deal under warranty.

Dealer replaced within two hours. Great I thought, still get to work for 9am. Then as I was driving I noticed the door trim was damaged and the plastic surround buckled.

Looked like a screwdriver had been used / miss-used;


Emailed it to the service department and had a personal call from the Service Manager within 10 mins.

Brand new door trim and switch module fitted today.

Whilst not impressed with damage, I do think accidents happen, and their response was exemplary of good customer service. I will continue to use and recommend Lennocks in Canberra.

[brimway]

They should have told you before you had to find it. Same outcome, but you would have total confidence had they "come clean"