That's not what I ordered!!!

[GTI6]

Hi guys/girls

hypothetical question here and hopefully doesn't happen to anyone but...

What happens if u ordered a car exactly the way u want, had to wait 4,5 or 6 months. The dealer has said to u that the car is there but without some options u chose and u were adamant that's not what u want. U prefer to wait that long instead for what u want exactly.

Now 5 months down the track the car arrives. And to ur disappointment it doesn't have the options u picked. What can u do? Or is there a way of preventng this problem?

Maybe I'm paranoid but if it does happen, i imagine I would be a little pissed...

[skeep]

When you sign the contract, it states what the vehicle has including its options. If you get delivered something different, I would not accept it. You can either re-negotiate the terms, or you can walk away.

[gareth_oau]

walking away is an option, but of course you've already waited a few months, and walking away means you might have to wait another few months wherever you order the next one.

I'd go to the showroom on a very busy saturday morning and in front of all those propsective customers would be asking what are they going to do about it, and my questions would be getting louder and louder as unacceptable answers came back

[hcvo1]

What I would do is to double check your contract and make sure that everything that was stated on the contract was delivered. If not then calmly ask to see the dealer principal and have a chat. Try and negotiate a deal with them to where you would benefit from it i.e. a loan car for the time it takes them to get a replacement.

Loosing it will not make much of a difference, what's done is done and consider it bad luck.

[Corey_R]

Hi guys/girls

hypothetical question here and hopefully doesn't happen to anyone but...

What happens if u ordered a car exactly the way u want, had to wait 4,5 or 6 months. The dealer has said to u that the car is there but without some options u chose and u were adamant that's not what u want. U prefer to wait that long instead for what u want exactly.

Now 5 months down the track the car arrives. And to ur disappointment it doesn't have the options u picked. What can u do? Or is there a way of preventng this problem?

Maybe I'm paranoid but if it does happen, i imagine I would be a little pissed...

This has happened several times, including to a family member. She ordered a Tiguan 103TDI when they first came out, wanted the aqua blue colour (can't remember the VW name), beige leather, fog lights, the offroad pack and manual, etc. Ended up getting a silver leaf metallic, black leather, no fog lights, no offroad pack, and auto.

After already waiting for 5 months and already having just returned their previous car (as the lease expired), they really had no other choice but to take the car and then complain to the dealer principle and come to some financial and accessories compensation.

Suffice to say, that she will never purchase another car from that dealer.

[JohnA]

As others have said you have a few options

1: The options not on the car, can they be dealer fitted? if not then

2: walk away if indeed it is all on the cotract and they have not delivered

3: work out a deal on the car delivered in your favour.

personally i won't wait 6 months for a car, so never too fussed about too many options. If they have the config i want in stock, all goo, if not, i look elsewhere or other cars.

[Nick401]

Walk away.

If you want to prevent it, go to a reputable dealer, or buy 2nd hand.

[hooba]

A simple way to avoid this is to get the dealer to send you the screen shots of order when they put it into the system, and then to send you the order details screen shots out of "NADCON" confirming the VIN, build date, ship date, specifications, etc.

My dealer has done both with me asking.

[GTI6]

This has happened several times, including to a family member. She ordered a Tiguan 103TDI when they first came out, wanted the aqua blue colour (can't remember the VW name), beige leather, fog lights, the offroad pack and manual, etc. Ended up getting a silver leaf metallic, black leather, no fog lights, no offroad pack, and auto.

After already waiting for 5 months and already having just returned their previous car (as the lease expired), they really had no other choice but to take the car and then complain to the dealer principle and come to some financial and accessories compensation.

Suffice to say, that she will never purchase another car from that dealer.

Wow, its like she got the opposite to what she ordered.

Which dealer was that from?

[Super]

I'm 2 months into a 5 month wait for my GTI and I actually thought about what i would do if it arrived with different options on it.

It is a contract, so presumably if VW doesnt deliver on it, you're not bound to buy the thing. I dont think I would accept a car with different specs/colour - you'd always think that the car you should've ended up driving was different to the one you had. You'd have to work out some arrangement (borrow a GTI for 5-6 months) or a huge drop in price as compensation for the inconvenience.