That's not what I ordered!!!

**Karlosovic** · 03-06-2010, 06:15 PM

Originally Posted by BBP

Sorry Karlosovic, I honestly do not understand a single sentence of that.

habla español?

**Simz** · 08-06-2010, 11:06 PM

i ended up with the same problem today. after waiting nearly 3 months, i was to pick up my car today, and when i got there the sales manager told me that they ****ed up.
they got me a 118 tsi with leather and not sports pack leather, was asking if i would still consider taking it for a reduced price. i just cut his sentence before he finished with a no. so apparently whats happening now is that they're giving me a same car but with extra sun roof for the same price. but a few days later, thank god.........

**nikamichi** · 28-07-2010, 03:16 PM

Folks,

I laughed when I first saw this thread 3 months ago. Well, I'm not laughing any more.

I had a sheepish phone call from the dealer 30 minutes before delivery that my GTI had been ordered without Dynaudio. It was a complex build, but the stock orderer had omitted it.

The car was financed, and the finance company had already settled on it, so it would have been extremely difficult to walk away from the deal. I was offered a re-order but with January 11 delivery.

I was able to secure a refund of the Dynaudio, and a Kufatec BT installed as a goodwill gesture, but it really took the gloss off my new car.

I have listened to the RNS510 with the stock speakers, it is okay, but ultimately disappointed.

Listen is get the dealer to print out the order with all the codes, so there is no confusion on there end.

**dave_r** · 28-07-2010, 04:24 PM

Originally Posted by nikamichi

I was able to secure a refund of the Dynaudio, and a Kufatec BT installed as a goodwill gesture, but it really took the gloss off my new car.

They're getting off cheap, knowing they can't supply the car you want in a short time frame, I'd have gone them for 3 years free scheduled servicing on top of the BT kit.

**Corey_R** · 28-07-2010, 07:33 PM

Yeah - this sucks, but at least it's a relatively easy thing to fix. You can now go to any car audio specialists and get the Dynaudio (or Focal, or whatever) installation you want installed and have an even better setup than the VW Dynaudio option!

Some poor people have ended up with something which is completely not the car they've ordered (wrong gearbox, colour paint and interior etc).

But yes, PLEASE get the dealer to do a screenshot or a printout of the "NADCOM car planning screen" and double check all the order codes. There will be more than you expect, and some options are even multiple codes, so if you don't quite understand it all, just ask the dealer to explain it to you. But as you go through the list, make sure all your options and configuration is accounted for!

**General Chaos** · 28-07-2010, 07:42 PM

Damn, you lot are scaring me now!

I think I will head into my dealers for an update and get a double check of the "NADCOM". Will also try and get the Reverse Camera option added if at all possible since my car is still a fair way off (this may be dicing with disaster though).

**AdamD** · 29-07-2010, 09:39 AM

Originally Posted by General Chaos

I think I will head into my dealers for an update and get a double check of the "NADCOM".

And don't forget that if your car has passed the build stage and you have a VIN, you can use erWin to check the full specs according to VW. Costs 5 Euro for a one hour subscription, which is more than enough to pull down a spec sheet. Worked for me! (And yes, my car did vary from the order, however it fell in my favour rather than the other way round.)

**seangti** · 29-07-2010, 10:05 AM

Just to add something from the dealers perspective. My brother is a mechanic, he was with Honda at the time. The customer had ordered a black Jazz, with all the accessories, gold badging, reverse camera, paint protection, tow bar, alloy wheels, etc, etc. My brother obviously got the colour right, checked the last four digits of the vin number had all matched and went about fitting all accessories. As the sales bloke came to do the final inspection before the customer turned up, they'd realised that the car ordered was a manual, the car they'd done everything too had the auto box... an unfortunate oversight, what is it the chances of the vin number (of 16 odd digits long) having the same last 4 digits in the showroom, same colour at the same time. The customer was ok and go sorted

**diop** · 29-07-2010, 04:00 PM

Originally Posted by AdamD

And don't forget that if your car has passed the build stage and you have a VIN, you can use erWin to check the full specs according to VW. Costs 5 Euro for a one hour subscription, which is more than enough to pull down a spec sheet. Worked for me! (And yes, my car did vary from the order, however it fell in my favour rather than the other way round.)

Cheers for the link AdamD. Didn't hesitate for a second to pay the one hour subscription fee for piece of mind in checking the specs are indeed as I ordered them. Also, it appears as though my credit card has been charged AU$0.06 instead of 5€. Score

**AdamD** · 30-07-2010, 09:28 AM

Originally Posted by diop

Cheers for the link AdamD. Didn't hesitate for a second to pay the one hour subscription fee for piece of mind in checking the specs are indeed as I ordered them.

It's definitely worthwhile, and you get a document that could be handy down the track, identifying all the specifics of your build.

Originally Posted by diop

Also, it appears as though my credit card has been charged AU$0.06 instead of 5€. Score

Sounds like the currency conversion charge. Maybe the 5€ will turn up... maybe not.