That's not what I ordered!!!

[Corey_R]

Hi Deeeshow. Welcome to the forums. Shame you're posting here under this situation. I've merged your thread into this one because it's a very similar topic. Hopefully some of the responses in here will help answer your question.

[Deeeshow]

Hi yoshi,

thanks for reply to answer your questions yes it was a typo ordered it 3-4 months ago
I did not feel pressured as I negotiated a price for the car I wanted so i was happy to sign, I spoke at length to dealer about what I wanted
difference in car is I ordered a wagon and got a sedan again spoke at length with dealer about my need for wagon at time of sale

the fact that they are looking into it to try get the car i ordered is to me admisson they knew they messed up and from the body language of the dealer he knows and remembers the fact I wanted a wagon although he is playing "i don't remember our conversation it was 4 month ago " card.

I will wait to see what solution they come up with but i am not waiting another 4 months for the car in the spec I want . I may just cut my losses and get something japanese for the same price with more included goodies, but i so wanted to join the vw family, but the whole thing has left a bad taste in my mouth

[Kwoka]

I picked up my car on Monday and i didn't get the reverse camera that i ordered. The dealer gave me 3 options either wait another 6 months, dealer install it but at a higher price and it also wouldn't be fitted into the badge or just forget about it and get my 500 refunded back to me.

I went for the 3rd option as it was only the reverse camera and i only got it because i thought $500 for the camera so what the hell.

[Corey_R]

Was the RVC on the contract?
If so, and it was their fault they forgot to put it on the order, then I would have pressed them to install it, in the proper location, and absorb the cost themselves...

[Karlosovic]

My dealer told me I could only get the reverse camera if I was also getting the satnav. I told him I didn't think that was right - that the brochure suggests the satnav is only required for the park assist but he insisted. I'm still not sure what the actual truth is, but like you I was only getting it because $500 sounded cheap and I thought I might as well.
The only reason I mention it is because your sig doesn't mention the satnav either... and maybe this indicates a more widespread confusion on the matter
Does anyone actually have the reverse camera but no satnav?

[Orient Express]

My dealer told me I could only get the reverse camera if I was also getting the satnav.

The RVC needs a color display screen that can handle video. That is the RNS-510 or RNS-310.

[triode12]

NEVER EVER sign the contract until you are satisfied that it states exactly what you have ordered. Never trust a salesperson - they are NEVER to be trusted. There is no legal recourse if you sign on a contract that doesn't state correctly the item/s you have ordered.

[Corey_R]

My dealer told me I could only get the reverse camera if I was also getting the satnav. I told him I didn't think that was right - that the brochure suggests the satnav is only required for the park assist but he insisted. I'm still not sure what the actual truth is, but like you I was only getting it because $500 sounded cheap and I thought I might as well.
The only reason I mention it is because your sig doesn't mention the satnav either... and maybe this indicates a more widespread confusion on the matter
Does anyone actually have the reverse camera but no satnav?

The RVC needs a color display screen that can handle video. That is the RNS-510 or RNS-310.

For Australia, the standard headunit for the GTI/GTD/R models is the RCD-510, which is a colour display screen.

This means that the RVC option for $500 is applicable to the GTI/GTD/R without having to option the RNS-510 (Sat Nav) head unit. As far as I'm aware, the RNS-310 is not available in Australia.

[Yoshi]

I can understand your anger and dissapointment. Reminds me of the Chevy Chase movie Vacation "You didnt order the metallic pea super sports wagon with optional rally pack!" Seriously though this is a major stuff up on their part. Have you posed the question as to them sourcing a similar vehicle (wagon) which may already be made/in Australia? They can search VW Australia stock control system for a match. It is in their best interests to keep you business. Otherwise it may be worth a call to VW Australia. Bad, bad experience.

Let us know how you get on.

Hi yoshi,

thanks for reply to answer your questions yes it was a typo ordered it 3-4 months ago
I did not feel pressured as I negotiated a price for the car I wanted so i was happy to sign, I spoke at length to dealer about what I wanted
difference in car is I ordered a wagon and got a sedan again spoke at length with dealer about my need for wagon at time of sale

the fact that they are looking into it to try get the car i ordered is to me admisson they knew they messed up and from the body language of the dealer he knows and remembers the fact I wanted a wagon although he is playing "i don't remember our conversation it was 4 month ago " card.

I will wait to see what solution they come up with but i am not waiting another 4 months for the car in the spec I want . I may just cut my losses and get something japanese for the same price with more included goodies, but i so wanted to join the vw family, but the whole thing has left a bad taste in my mouth

[Maverick]

For Australia, the standard headunit for the GTI/GTD/R models is the RCD-510, which is a colour display screen.

This means that the RVC option for $500 is applicable to the GTI/GTD/R without having to option the RNS-510 (Sat Nav) head unit. As far as I'm aware, the RNS-310 is not available in Australia.

RCD 510 doesn't have a video input on it unless you order factor RVC. So retrofitting it with a RCD 510 will require you to buy a video capable RCD 510 at around $2000 and the camera on top which at Australian prices will be a little over $1000.

RNS 310 is the sat nav option for the Polo, RNS 510 is only for the big boys cars of the Golf and above.