That's not what I ordered!!!

[Corey_R]

Whatever the compensation is, it's not worth it in my view. You've had to wait 6 months for something that isn't what you wanted. You could've had that SIX MONTHS AGO!!!!
Then if you have to wait another six months, what would you do? They're not going to lend you a car for 6 months, that's overly positive thinking, you're basically stuffed

Best thing to do, is ask for a screenshot of the order as hooba has pointed out.

[gareth_oau]

walking away from is deal is not really punishment for the dealer. if lead time is 5 months, then theres a good chance the dealer will just sell it to another customer tomorrow.

i believe you should get consumers affairs involved to help leverage some good compensation from the dealer for not delivering on the contract (assuming your contract is water-tight)

[Super]

If it happened I would take it up with VW Australia (rather than the dealer), but either of them cant magically get a car with your exact specs flown over from Germany overnight now can they..

You've got to trust that the dealer can order a car properly and that the process at the factory ensures cars go out with the options that were specified.

[redhawk]

Hi All,

my first post on these forums so go easy on me.

I ordered my MK6 Golf TDI last week. I had a call from the dealer this week saying they accepted my color change (changed from silver to grey) but they have rejected my Fog Lights upgrade option as I'm getting an MY11 (July build) and they are no longer offering that as an option. Apparently the only option I have is to go for the sports pack as that is now the only way of getting the fog light option. I am very disappointed. Has anyone else been told the same?

RedHawk

[AdamD]

What happens if u ordered a car exactly the way u want, had to wait 4,5 or 6 months... Now 5 months down the track the car arrives. And to ur disappointment it doesn't have the options u picked. What can u do?

Well, there is something you can do in addition to requesting a copy of the order from your dealer. This may help.

A friend of mine has recently provided me with a copy of ETKA, VW's 'ElekTronik KAtalog' of parts for many VAG cars including all the latest VWs. It has a handy feature whereby you enter your VIN, and it downloads the full car data report from VW in Germany. This means you get useful info like the build day, but more importantly, all the colour codes, body codes, trim codes, country-specific codes (eg warm country spec, right-hand-drive, km/h speedo, etc), and option/accessory codes and descriptions too. I was able to use ETKA to verify my car has all the options I've ordered.

You may note I added a "this may help" above. The reason for my hesitance is that some of the information in ETKA is a little difficult to decipher, and I've found what appears to be a single discrepancy between what I've ordered and what ETKA is showing. I've contacted my dealer about the difference and his ordering system indicates my car is exactly as ordered, so either I've misread ETKA (entirely possible), or ETKA is wrong, or I'm getting an additional option I didn't order. Until I receive my car I won't know for sure. So I guess the point I'm making is, if you do use ETKA, caveat emptor.

I've read a post on vww that suggested your friendly VW dealer will give you a copy of ETKA on a DVD if you ask nicely (it's a Windows app, roughly 2.75 GB in size), and you may be able to find it on torrents or usenet too. I'm not aware of any copyright issues associated with using it.

Assuming it's not violating anyone's privacy (mods feel free to interject), if you're particularly concerned about your order, feel free to PM me your VIN and I'll see what ETKA says.

[skyva]

I am awaiting a new car for delivery as well and thought I would chime in. My understanding is that you can only walk away from a contract if the breach is major, not for just any breach. You can specify what you believe a major breach is, but generally it would not be something like the omission of fog lights. In such a case the dealer is probably only obliged to refund the cost of the option. That is, in many cases it would be argued that the value of the breach (probably under $500) was not significant given the size of the transaction (maybe $30k+). It could probably be argued that the difference between manual and auto was significant.
At present many of us are waiting for popular cars so the dealer probably won't lose out if you cancel, but if something is crucial, or the timing is important, i would specify what was a major breach.

[cme2c]

Hi All,

my first post on these forums so go easy on me.

I ordered my MK6 Golf TDI last week. I had a call from the dealer this week saying they accepted my color change (changed from silver to grey) but they have rejected my Fog Lights upgrade option as I'm getting an MY11 (July build) and they are no longer offering that as an option. Apparently the only option I have is to go for the sports pack as that is now the only way of getting the fog light option. I am very disappointed. Has anyone else been told the same?

RedHawk

I understand that is the case, that FACTORY foglights are only available now as part of the sports pack. We have just the foglights on our MY10 118TSI, going for comfort more than sport. I do remember, however, that foglights could be a dealer fitted option. This may or may not be the case now, but I can't see them changing the entire wiring loom.

Presuming they haven't it should just be a matter of screwing the lights in, plugging in the wires and enabling them in the body control computer.

[AdamD]

Further to my previous post above, about ETKA, I was advised to check out erWin (VW's Electronic Repair and Workshop Information service), to get a comprehensive list of the specs and options fitted to my car. I paid my 5 euros for an hour-long subscription and, based on my VIN, grabbed all my car's relevant details. erWin is a handy resource if you want to check your car's spec pre-delivery and don't mind paying a little.

Anyway, it turns out that the information I was seeing in ETKA corresponds exactly with what erWin reported. So, in my experience, both of these tools are very useful for checking the spec of your car once you have your VIN.

[Deeeshow]

Hi all,

I am pretty new to this forum , I am hoping for some advice because I am at a loss.

I purchased a vw 6 long months ago, for $X happy with price . Today was my happy day got the call to pick it up. When I was presented the keys and shown the car it was not what I ordered.

My problem is the invoice i signed on order is what was delivered. When i ordered the car 3 months ago and signed and I questioned dealer about what was on invoice he said no problem the car is on order just an oversight on invoice it's all ok. So my fault for signing i guess.

So I did not take car they are not making me take it(dealer knows he was in wrong but has my signed document which is what they are leveraging) Dealer now telling me car I wanted is going to cost extra $$$ and I may have to wait 3-4 months. I am now sleeping on it

What rights do I have??? what should i do???

[Yoshi]

G'day D/show,

Sorry to hear that after you have waited so long. A few questions;

What is the disparity between purchase (6months) and ordering (3 months)? Or was this a typo.
Did the dealer pressure you to sign the order?
What was difference between the car you ordered and what they delivered?

Contract law pretty much says you have a binding agreement, but the dealer has acknowledged that there has been an error. I would suggest shopping around for some quotes from different dealers (even interstate) prior to commiting if the car in no way reflects the car you ordered. This will have an effect of disolving the contract and entering into a new contract, hence conditions are to be negotiated.